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Passed Foundation Exam
hxhx
Member Posts: 41 ■■□□□□□□□□
Hello. First post here is to thank everyone for the advice on the ITIL v3 Foundation Exam. I have a good amount of experience in IT and started a Help Desk ticketing replacement project. I was looking at products like ServiceNow. There were lots of terms being used that I was only partly familiar with (at best). I realized that SN was using ITIL as a framework, so I took an ITIL Foundation practice test. I failed miserably. I was shocked that I didn't know so much even with so much experience. I decided to pick up the Gallacher book. I read around a chapter a day as well as some YouTube videos, Cybrary, Quizlet flashcards for acronyms. Total study duration was around 4 weeks.
As for the exam.... It was similar, but not the same as the practice tests. I felt like most of the questions were more direct than the practice tests. Still, my test score (85%) was pretty much in line with where I was on the practice tests (2 in the book, 1 from Axelos website).
There are two keys to this test. 1. Understanding the general concepts of ITIL. The test doesn't really go deep anywhere.
2. Being able to categorize every answer. If you're not sure about the answer, figure out which part of the lifecycle or process the answer belongs to. This helps eliminate some answers. If you go too fast, you might miss an easy answer to knock out.
This also helped me. I don't know if I got any right because of it, but it made at least a couple easier: Ten Tips for Passing the ITIL V3 Foundation Exam | Tips 1-5 | Pearson IT Certification
If I had to do it again, I'd probably do it the same way. The Gallacher book made the points that needed to be made. I was able to make the correct associations because of the book so I think it works. The Cybrary videos weren't particularly helpful, but they didn't hurt. They might be good for one right answer and some good reinforcement.
It's tough to be an ITIL specialist unless it's an active part of your job. I think it's a worthwhile certification for anyone above entry level that will be part of an IT dept on the Service Delivery/Service Desk side of things. It's also very worthwhile for IT management. I'd love to keep going on ITIL, but I want to work on security.
Thanks again to everyone.
As for the exam.... It was similar, but not the same as the practice tests. I felt like most of the questions were more direct than the practice tests. Still, my test score (85%) was pretty much in line with where I was on the practice tests (2 in the book, 1 from Axelos website).
There are two keys to this test. 1. Understanding the general concepts of ITIL. The test doesn't really go deep anywhere.
2. Being able to categorize every answer. If you're not sure about the answer, figure out which part of the lifecycle or process the answer belongs to. This helps eliminate some answers. If you go too fast, you might miss an easy answer to knock out.
This also helped me. I don't know if I got any right because of it, but it made at least a couple easier: Ten Tips for Passing the ITIL V3 Foundation Exam | Tips 1-5 | Pearson IT Certification
If I had to do it again, I'd probably do it the same way. The Gallacher book made the points that needed to be made. I was able to make the correct associations because of the book so I think it works. The Cybrary videos weren't particularly helpful, but they didn't hurt. They might be good for one right answer and some good reinforcement.
It's tough to be an ITIL specialist unless it's an active part of your job. I think it's a worthwhile certification for anyone above entry level that will be part of an IT dept on the Service Delivery/Service Desk side of things. It's also very worthwhile for IT management. I'd love to keep going on ITIL, but I want to work on security.
Thanks again to everyone.
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OptionsYoshii Capone
Member Posts: 17 ■□□□□□□□□□
Congrats on passing and thanks so much for the tips!