TAC Benefits for CCIEs

Hi All,

Was just looking into some benefits of holding the CCIE cert, and noticed on the cisco website that if you log a case with the TAC whilst being a valid CCIE you case is automatically assigned to more experienced core TAC support engineers, also states you must be in good standing, whatever that means.

However in some forums from older posts I see this is no longer the case according to some, could someone care to elaborate on this?

Just wondering as when I do obtain it in the distant future, how will it benefit my employer, aside from a piece of "paper"

Thanks guys

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TechGuru80

How it benefits? Well for starters how about the signicant cost savings for different service levels. Somebody posted in another thread a few days ago something about having Gold level with 4 CCIEs was a huge discount.

ccie14023

If it is listed as a benefit on the CCIE site, I would assume it is still valid. Back when I worked in TAC (10 years ago), CCIE cases were tagged with "CCIE" in the title automatically, but otherwise not much happened internally. From the description it sounds like you might bypass some of the off-shored/outsourced TAC queues and get to a "backbone" TAC queue more quickly. "Good standing" means that your certification is active. CCIE's are required to recertify by taking and passing a written exam in any CCIE track every 2 years.

ccie14023

TechGuru80 wrote: »

How it benefits? Well for starters how about the signicant cost savings for different service levels. Somebody posted in another thread a few days ago something about having Gold level with 4 CCIEs was a huge discount.

I would be careful how you state that. Cisco Gold partners are required to have a certain number of CCIEs on staff. Gold partners receive the best discounts on the resale of Cisco products and services. Thus, it is not only beneficial but necessary for a Gold partner to have CCIEs on staff. (Maybe 4, I can't remember the number.) You do not need to have a CCIE to buy stuff from Gold partners, so if you are not working for a partner, CCIE does not give you a discount. This is only an advantage if you work for a partner.

EANx

ccie14023 wrote: »

CCIE's are required to recertify by taking and passing a written exam in any CCIE track every 2 years.

There's a new continuing-education option as well. https://learningnetwork.cisco.com/community/certifications/cisco-continuing-education-program

ccie14023

EANx wrote: »

There's a new continuing-education option as well. https://learningnetwork.cisco.com/community/certifications/cisco-continuing-education-program

Excellent point! I had been calling for that for years so I was quite happy to see it happen.

There are other ways to re-certify, such as being a subject matter expert for the written exams and writing/reviewing exam questions.

However you do it, being in "good standing" means your certification is current and active.