I finished
The Art of Deception: Controlling the Human Element of Security during my lunch break. Though the book was often repetitive and sometimes dry I learned much about
Social Engineering, and how the attack is formed. The last chapter of the book was a well written plan on how to train your employees, and contains an excellent flow chart for Help Desk employees to use for answering questions posed by callers.
Now I need to decide whether to begin reading one of Bruce Schneier's books or the ISC(2) guide to the SSCP.