Microsoft doesn't even know their own products

Man that was (and still is) painful ..
We have several server running WUDSS (Windows Unified Data Storage Server). I am already used to activation calls where EVERY agent asks me if that is Windows XP Home Edition, but now we had an issue that the filesystem of a large data drive couldn't be extended (only the underlying disk)...

Agent:"Sorry Sir, I cannot find this OS in my database which means clearly we don't support it"
Me :"Excuse me ? You are Microsoft and this is a Microsoft operating system so you DO support it"
Agent:"That might be, but since it isn't in my database so it might not be one of our products"
Me :"http://www.microsoft.com/windowsserversystem/storage/wudss.mspx < Your product mate"
Agent:"Is this retail?"
Me:" OEM"
Agent:"Please contact your OEM partner for support"
Me:"We ARE the OEM partner"
Agent:"Sorry, can't help you <click>"

After the *bleep* hung up on me we tried again .... and again .... and again ..

Thanks to google we found out that we hit the NTFS blocksize and we had to reformat using a different blocksize ..

But come on - looks like we are pretty much screwed if we actually need support for these kind of server. I mean those are storage server so if something goes wrong, it goes proper wrong ..

I really hate Microsoft ...

Edit: Sorry, was meant for offtopic

Find more posts tagged with

Save $250 on 2025 certification boot camps from Infosec!

Book now with code EOY2025

Button

Comments

impelse

It's ok, we understand your frustation

tiersten

Do you not get any higher level telephone support lines as a partner? I'd expect this kind of response if you phone up the general tech support lines since the vast majority of people calling would be asking about the retail products.

jibbajabba

tiersten wrote: »

Do you not get any higher level telephone support lines as a partner? I'd expect this kind of response if you phone up the general tech support lines since the vast majority of people calling would be asking about the retail products.

So thought I .. "Partner" Support sends us to OEM, OEM to Partner and back and forth ... This is absolute stupid... What really worries me is that according to some monkeys the OEM distributer is responsible to give support to their customer .. I don't even want to think about the day where a customer asks us for WUDSS support

Hyper-Me

I cant agree with you here.

1. You ARE the oem, that means by license you agree to supply the support for the product.

2. You are expecting someone making 10-12$ an hour to answer a phone and read scripted responses out of a database to suddenly break out some deep support knowledge of a product they probably cant pronounce. Its just not going to happen, sorry.

wd40

I searched for the product in the TechNet Plus library and it does not exist ..

Hyper-Me

There is Windows Storage Server 2003 and 2008, whats different between those and WUDSS?

binarysoul

If it makes you feel better, please read my signature