Hey guys long time lurker here. I never really had to post a question due to the awesome people on here asking/answering my questions. Anywho I need some friendly advice based on my situation.
Basically long story short I'm trying to break into the I.T field. I've work a deadend, meaningless job at a bank (good college "job" not career) for the last 3 years. I've been studying for the A+ on and off for maybe a year but due to lack of funds haven't really been able to take the test. I got a 2nd job around September 2009 at a guys local Pc shop. I was pretty excited because I got a job during the crappy economy, I don't have to work at a big box store "selling" rather than repairing. But boy was I wrong. This guy was the worst boss I've ever had!!! He would always make sexual jokes/references all the time. He was a HUGE gossip queen. I couldn't count how many times I heard this story or that story over and over and over again. He told his next door businesses, people on the phone, friends, customers that came in etc. Then if I didn't laugh at his non funny sexual jokes he got offended and told me to lighten up. Don't get me wrong I'm all about relaxing joking around but it's different when I have 3 machines on the bench and I'm the only Pc tech and he's "soo busy" but has time to tell me what happend to him last night or goes on facebook or some online dating site (even though he lives with his girlfriend) and then he yells at me for not getting things done even though he was distracting me! He was sooo bipolar. He was always doing onsite/doctor offices while I stayed at the shop and handled the customers that came in. So I had no one to really help me when I got into a bind. I was always on google though
. I even took apart a laptop and replaced the screen by myself and I never worked on a laptop before.
Anywho after a month I caught him up ( he had a liver transplant 2 years ago and was overwhelmed with customers) but it died down quick. Some days we had no one come in the shop. He would always call the shop while he was out on service calls and apologize and say things will pick up. He would pay me late which I didn't mind because this was my 2nd job so I had a steady income from my main job. All in all his regulars were really happy with me, they would be like oh a new guy. And after I fixed their computer they would say wow your so good and nice and you got the job done the 1st time etc. But he would never praise me, of course.
Then one customer complained about me (turns out she lied and he believed her!) and it was his fault, he had me quote her on new memory but told me to put in used memory and turned out one of the sticks were bad. Anyways the list could go on and on how how crappy he was to work for but SORRY FOR THE RANT AND GETTING OFF TOPIC!!!LOL
So he had trouble with his unemployment taxes and called me a week before Christmas and told me I couldn't go to the shop till he gotten it straighten out. Which was fine because I need a break anyways. (Working over 60 hours a week) So the next day he calls me and tells me he will get it fixed soon and then asks me about the customer with the memory problem, then I tell him my side of the story and he tells me what she said about me. Then I don't hear from him. I had some family/friends come over from another country so I was busy with them for a couple weeks. Couple weeks later still no call, then a month, 2 months. I figured that was his lowlife way of firing me. Anyways I can't complain I absolutely hated going into work. He definitely put a sour taste in my mouth for I.T jobs.
So now present time and I've been apply for "entry level" IT jobs for couple weeks now and I'm getting pretty stressed out because I'm getting no responses back. I'm even applying to other states because my lease is up anyways so I have nothing really holding me back. Now my current job was bought out last year and now they are finally converting to the new employers. (Takes about a year to switch) And they are phasing out my department. Recently I found a posting by the new company for a "Call Center Technical Support Associate" I got pretty excited because this might be my foot in the door, and it might be easier because I already work for the company so I might have an advantage. So I applied and I probably won't hear back from them till next week I was told. Then I kept reading the job description over and over again and now I realize it might not be what I think it is.
Here is the job description:Internal Description: Line of Business: OPS - ELECTRONIC DELIVERY Job Category: Office / Administrative / Client Service Primary Purpose: Responsible for providing technical assistance in a "help desk" environment for OnLine clients who are experiencing problems, serving as an "escalated" resource for other OnLine Support Associates, mentoring other Associates in technical issues, and responding to branch offices that have questions about online banking. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other Duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Provides trouble-shooting resource for complex technical issues encountered by Online clients that are not documented. 2. Responds to escalated contacts from Online Support Associates (phone and e-mail), branch offices, and other departments. 3. Initiates phone contacts with clients, branch offices, and other departments. 4. Enhances personal and professional growth through participation in required and voluntary training and education. 5. Suggests changes to improve communications and business efficiencies. 6. Completes assigned special projects and reports. 7. Provides support from a remote location on an "on-call" basis. Required Skills and Competencies: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Associate's degree in computer sciences or equivalent education and related training 2. Basic keyboarding skills including typing proficiency of at least 20 wpm 3. Excellent oral communication skills. 4. Two years of client service experience.
And here is the pay: Base Salary Minimum :$29,620.00 Base Salary Midpoint: $37,025.00
What does base salary midpoint mean? I've never heard of that before. I also noticed if I search the job non internally it doesn't show pay.
I'm starting to get depressed because I wouldn't really be doing any I.T related besides password resets for the company website for employees. I'm pretty sure its assisting internal users (thank god!) but again if I get this job will the experience help me in the future? I mean it can't hurt but I need something that can help. I love how they quoted help desk environment. lol The pay is really really really good especially for the location. That's another thing I will be relocating from Orlando to some boonies in North Carolina. Not anywhere close to any major cities. And the closest place to live that is searchable on apartment websites is an hour away!
So what do you guys think? What is your take on the job, my situation, etc. Thanks again and sorry for the long post/rant. If you read through this you are the man!
Edit: Cliffs
-Only have 3 month experience at crappy pc tech job
-Found internal job offer for "Tech support"
-Trying to get foot in door for I.T
-Job is in TINY TOWN in North Carolina close to nothing
-I am in Orlando
-Pay is pretty good
-Seems like I will only be doing password resets for internal users for company website, nothing else, no hardware only online banking.
-Should I take it despite lack of I.T exposure.
