Exchange Problem

Hey guys,

Run into a weird problem the other day. I am a systems admin for an accounting firm and I setup an account for a new employee. User can send and receive emails internally with no problem but hasn't been able to receive emails from outside the domain. When I tried to send an email to him from my gmail, I immediately got a bounce back message saying email did not exist (error code 5.1.1). No body else is having this problem.

Please help.

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Comments

remyforbes777

What version of Exchange? If it's 2007 do you have a separate edge server set up?

vistalavista

It's 2003 and there's only one exchange server.

Daniel333

hey dude,

What is your spam filtering service? Postini? Webroot? ironmail? Sounds like they don't have an account here.

you can also telnet into your exchange server from outside and see where it's dropped. google the process, it's easy.

gorebrush

Do you use two domains?

i.e. one external domain for the web, and one internal?

Does this person have the proper SMTP Address added, since it was a new user?

Have you forced Recipient Update Policies?

Should be quite quick as it sounds like you are on a small server.

undomiel

I concur with Daniel on this, it sounds like an external filtering service like Postini or Securence that hasn't had the new account setup with them.

blargoe

undomiel wrote: »

I concur with Daniel on this, it sounds like an external filtering service like Postini or Securence that hasn't had the new account setup with them.

Yep... if you look more closely at the bounce message, it should tell you the system hostname/IP that actually bounced the message