Ticketing System

gosh1976

So, I work for a small company with just a few techs. We work with a lot of small companies, home users, and local government agencies. We are looking at a new system. Perhaps freshdesk Help desk and customer support software - Freshdesk

Anybody have any suggestions on some good solutions. We currently use freshbooks and basically our calendars in google apps to keep track of our open service requests and customer contact info.

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Comments

djfunz

We use HP OpenView Service Desk and I haven't had any major problems with it.

jtoast

We're a remedy shop. It works well if its properly configured.

Jack2

We use Servicedesk Plus From Zoho.com

Online Demo: http://demo.servicedeskplus.com/

wiseguy

Check out Spiceworks: Free Network Monitoring Software | Spiceworks Free Network Management Software

cyberguypr

+1 on ServiceDesk. If money is an issue, Spiceworks is a good option.

Forsaken_GA

I prefer OTRS for ticketing

Everyone

Jack2 wrote: »

We use Servicedesk Plus From Zoho.com

Online Demo: Help Desk Software Demo - ManageEngine ServiceDesk Plus

We use this too. It's rather inexpensive, and works pretty well. Pretty easy setup too.

I've used Remedy and Service Center at other places. I would not suggest either of those for a small organization. They are very powerful and work great, but require a lot of configuration to get there. Large organizations that use them often have at leaste 1 FTE dedicated just to it!