Resume Critique :)

Thanks in advance guys!:)

Qualifications

Course Title
Level
Grade
Award Date

English
GCSE
D
August 2008

Mathematics
GCSE
D
August 2008

Geography
GCSE
D
August 2008

Business Studies
GCSE
D
August 2008

Business Communications
GCSE
C
August 2008

English Essential Skills Equivalent of GCSE C
Level 2
Pass
June 2009

Mathematics Essential Skills Equivalent of GCSE C
Level 2
Pass
June 2009

IT Qualifications
Grade
Award Date

Microsoft MCDST (70-271 / 70-272)
Pass
May 2009

OCR Diploma for IT Practitioners Level 2
Pass
June 2009

NVQ Level 2 IT
Pass
November 2010

Microsoft MCP (70-270)
Pass
February 2010

CompTIA Network+ 2009 (N10-004)
Pass
April 2010

MCTS Windows 7 Configuring (70-680)
Pass
June 2010

OCR Diploma for IT Practitioners Level 3
Pass
June 2011

MCSA (70-290 / 70-291)
Pass
June 2011

NVQ Level 3 IT
Pass
November 2011

Work Experience (Full-Time / Part-Time)

Name of Employer
Experience/Duties
Dates

EOS Systems Ltd

Field Engineer
Field Engineer providing on-site support to customers Windows Desktops/Servers/Printers and networking equipment or else setting up this equipment and software. Providing remote support to customers on Windows Operating Systems/Servers.

Jan 2009 – May 2012

Pinnacle Computing Ltd

Hardware Engineer
Installing and supporting Windows Servers and providing Level 3 remote support/working as a field Engineer providing support for various Windows Client/Server Operating Systems and networking equipment.

May 2012 - Present

IT Knowledge and Experience

Hardware

General Desktop/Server Hardware
Printers
Networking equipment

Application Software

Sever 2008 R2 Roles/Features (including but not limited to) RODC/DNS/DHCP/ADDS/RRAS/NPS/WDS/IIS
Exchange Server 2003/2007/2010
Microsoft Office 2003/2007/2010
Sophos SBS/Enterprise Server/Client versions
VMware ESXi 5.0/vSphere v5
Acronis Imaging Software Server/Client versions
Citrix XenApp
Windows XP/Vista/7/Server 2003/2008/R2
Netgear/DrayTek/Sonicwall software interfaces

Operating Systems

I have operated on Windows XP, Vista, 7, Server 2003, Server 2008/R2 and Server SBS Products.

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Comments

kriscamaro68

I would ditch the courses and grades. For it qualifications change it to Certifications and ditch the "pass" and the "date" you passed them. You need to expand on your experiance in your positions you worked. I would remove operating systems and show under your work experiance what OS's you worked with.

thronetm

I agree with what your recommendations thanks for that

NetworkVeteran

kriscamaro68 wrote: »

I would ditch the courses and grades. For it qualifications change it to Certifications and ditch the "pass" and the "date" you passed them. You need to expand on your experiance in your positions you worked. I would remove operating systems and show under your work experiance what OS's you worked with.

I agree with one nuance--noting that your certifications are valid or current might help. One of my friends who had an expired certification was annoyed how often that was one of the first questions that recruiters and employers would ask them during a telephone interview.

This only applies to the class of certifications that expire, and especially those certifications that changed significantly before/after a certain date like many networking ones.

thronetm

How does this look now guys?

Experience

Name of Employer
Experience/Duties
Dates

EOS Systems Ltd

Field Engineer
Field Engineer providing on-site support for customers Windows Desktops/Servers/Printers and networking equipment or else setting up this equipment and software. Providing remote support to customers on Windows Operating Systems/Servers. Worked with Windows XP/7 Sever 2003/2008 setting up new user accounts/resetting passwords within Active Directory and various other configuration changes, troubleshooting Arcserve backups that had failed. Imaged over 40 customer Servers on a monthly schedule using Acronis and worked closely with every customer during the process. Created new Exchange mailboxes, installed Sophos Control Center on customers Servers and deployed the clients to the desktop machines. Replaced/Set up VXL thin clients to be used in a 100+ User Citrix Farm and remotely reset sessions/created new users all within company procedure and best practice. Involved in a major part of an OKI Managed Services 90+ Printer deployment and duties including configuring Printers with static network addresses, installing them on site with any extra kit at required location and servicing them every few months.
Jan 2009 – May 2012

Pinnacle Computing Ltd

Hardware Engineer
Providing top level remote support to a wide range of Customers nationwide. Work within Windows XP/7 Server 2003/2008/2008 R2 and setting up Windows VPNs, Exchange mailboxes, new users, troubleshooting Backups, installing and configuring Sophos, troubleshooting Terminal Services/RDS, configuring DNS/DHCP and routers. Working as a field-engineer visiting customer sites to provide support to Desktop/Servers/Printers and Networking equipment. Setting up new PCs/Servers/Printers and Networking equipment on-site and training users on how to use the systems.
May 2012 - Present

How does this look now guys?

Thanks for everything!