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taternuts666 wrote: » I'm pretty sure Support.com does the IT services (virus removal etc...) that places like Office Max and Office Depot sell. I applied for them once and got a job offer but I was just looking for part time work on nights and weekends to supplement my full time job for extra cash. Apparently they only hire full time.
NetworkVeteran wrote: » On the plus side, you could probably live somewhere with a negligible cost of living and still earn these rates so long as you had high-speed Internet!
Kosmatik wrote: » I have worked for support.com for a little less than a year. You will be mostly doing wireless network troubleshooting phone calls for a major ISP. First schedule will be set for you by HR with any shift they deem fit (they're open 24/7), but you're most likely to get a shift that starts anywhere between 8AM and 1PM EST. When shift bid comes around you'll be able to get a better pick for your shift. All of this is assuming you don't have any other obligations like school. With wireless troubleshooting, you will be following a flowchart to solve your issue and QA seriously checks on that you do. Any deviation from the flow chart needs supervisor approval (chatroom). They have an extensive internal wiki for all kinds of problems you will face and steps to take to resolve them, so all of you will need is general knowledge and you will be trained for everything else. Your pay is probably going to be around 10.50 per hour and you might get a bonus $200 at end of year if you've been with them for 6 months. Break-fix techs get paid 13.50 per hour. Usual working from home standards apply, quiet place, high speed internet, etc. You get a tax write-off from your rent/mortgage and utilities. Company is very legit and used to have over 900 techs just for the major ISP.
Bokeh wrote: » Saw this link over on ComputerWorld, and they are supposedly offering 100% work from home support jobs. Im not looking, but I know a few folks on here have been searching for a work from home job.Career Openings - Support.com
NetworkVeteran wrote: » Good lead. They seem legit. The main con seems to be salary. Their average employee gets $11-$14/hr, technical leads $17/hr. Their "leads" earn less than many entry-level employees or even some interns. On the plus side, you could probably live somewhere with a negligible cost of living and still earn these rates so long as you had high-speed Internet!
SL4ck3r wrote: » I recently got a job offer for Remote Services Technician through support.com. I'm just curious if anyone can tell me what exactly they deem as a satisfactory background check? What is it they are looking for or are they just verifying informatoin?
SL4ck3r wrote: » Yes, my laptop is above and beyond the PC requirements, which is really why even with the somewhat low pay it requires no investment for PC upgrades to meet requirements. And the simple fact that I live in Wichita,Ks where $10.25/hr isn't a bad entry level wage to work for. Other places I can see how the pay isn't good at all.
SL4ck3r wrote: » thanks! Did you initially take the quiz when you applied? If you pass the quiz you seem to automatically qualify for at least a phone interview. I do recall some kind of PC test but it didn't show me the results or anything so I just kind of shrugged it off. I had a straight forward interview. It lasted about 1 hour. If you have any technical support experience at all it will be a breeze. Basically the interviewer played the part of the customer and gave me different scenarios and asked how I would respond. Again, anyone with Tech Support experience or basic call center experience would know how to respond. They have you download and run a program called Speccy that gives detailed information about your PC. The interviewer asked me to read off everything from the summary list and then asked me to take a screenshot and send it to them. I had a phone call back on Friday after a Monday interview offering me the job and that was that. Today I got my tax forms to fill out and send back as well as my formal job offer. The issue about the background check only concerns me because it says it could take up to 3 weeks to complete (LOL). I just don't want to start a job and 3 weeks later they fire me based on a "unsatisfactory" background check. I guess it's paid training but just a waste of time to me if it doesn't pan out. Good Luck!
SL4ck3r wrote: » Yes, my laptop is above and beyond the PC requirements, which is really why even with the somewhat low pay it requires no investment for PC upgrades to meet requirements. And the simple fact that I live in Wichita,Ks where $10.25/hr isn't a bad entry level wage to work for. Other places I can see how the pay isn't good at all. well I mean I know what background checks are but depending on the company's criteria they are looking for they are done for different reasons. I've seen background checks for previous jobs be done just to verify application information is legit. I don't have anything big on my background... some delinquent chargeoff accounts from 17 or so years ago, a DUI, nothing really serious to most employers. The DUI is only really relevant for jobs that require driving in most cases. It is from 10+ years ago. I don't see what the huge requirements would be for a work at home job. That's a mystery. I just came across this forum and noticed a few people previously stated they did work for them so I'm assuming they required a background check as well.
user1138 wrote: » How often do the issue they paychecks? Do they hold you back a week before you are paid? Do remote support technicians receive tuition reimbursement? Any other helpful information would be appreciated. Thank you.
user1138 wrote: » I've worked for SDC for the passed 6 or 7 months. Remote Service Technician (RST) at SDC is an entry level, tech support, tier 1 position. Remember, it is an *entry level* position. They expect you to have some experience, although minimal. You must show technical aptitude during your first and second interview in order to be hired. The job pays $10.25/hour starting and over time is available on a regular basis. Support.com's major contract is with Comcast so it does include customer service, although minimal. You follow a call "script" but they want you to put it in your own words. Comcast just acquired Time Warner so there is definitely room to grow. If you have any other questions please ask me.
user1138 wrote: » I average 38 hours a week and I have no desire to work anymore due to attending WGU full time for my Bachelors Degree in IT. There are quite a few shifts available to pickup outside of your normal schedule so working more than 40 hours is easy. The maximum amount of hours you can work is 55, no more than 4 extra, 30 minute shifts (2 hours), per day. No raises unless you are promoted. Part of your hours are not factored into your normal taxed paycheck so some of it is not taxed (for work-related materials). I start my day by logging into company chat using XMPP, clocking in using the payroll companies website, opening the new call center software (VoIP), loading the internal Comcast website after connecting and authenticating through VPN. Then I change my mode in the VoIP software to green so I can start taking calls. Cable modem/Wireless Gateway factory resets, soft resets, password resets for the router, wifi password resets, Comcast.net account creation, password resets, email client setup, identifying malware issues, activating/provisioning modems for new accounts, sending trucks, identifying hardware malfunctions, and identifying line and splitter issues. The job is 100% over the phone so customer service skills are a must and you have to have patience since most of the people that call don't have much experience using computers. That pretty much covers it.
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