CUCME phones not registering

Are your phones at a white background attempting to download the firmware? Or the blue background stuck at a spinning wheel?

shodown

1. What version of CME are you on?

2. I don't see any ephone mac addresses in your config?

3. I assume on your putting all of this in VLAN1?

4. How are you serving up the files from your TFTP server?

Try this link

https://learningnetwork.cisco.com/servlet/JiveServlet/previewBody/6346-102-1-20737/CCNA-Voice%20VoIP.pdf

I could have sworn I had auto-reg-ephone in there, but I'll put the mac addresses in there instead. That's definitely a showstopper! CME version is 7.1. Yes, everything is in vlan1.

Doesn't the tftp-server flash:<filename> make the router function as a tftp server?

Thank you for the flow chart, that is a good find.

@bobfromfpl:
The 7942 phones that I have don't have a color display. If I were only that lucky

The phones have an IP from DHCP, but they are in phone purgatory constantly trying to register and never able to.

The lab is at work and I'm at home. I'm half tempted to go to work right now just to see if I can get it to work.

Hi, here is my config also on 2811 with cme 7.1 if you like to compare...

version 12.4
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname CMERouter
!
boot-start-marker
boot-end-marker
!
logging message-counter syslog

!
no aaa new-model
!
dot11 syslog
ip source-route
!
!
ip cef
ip dhcp excluded-address 172.16.1.1 172.16.1.9
ip dhcp excluded-address 172.16.2.1 172.16.2.9
!
ip dhcp pool DATA_SCOPE
network 172.16.2.0 255.255.255.0
default-router 172.16.2.1
dns-server 4.2.2.2
!
ip dhcp pool VOICE_SCOPE
network 172.16.1.0 255.255.255.0
default-router 172.16.1.1
option 150 ip 172.16.1.1
!
!
ip name-server 192.168.1.1
no ipv6 cef
multilink bundle-name authenticated
!
!
!
voice service voip
fax protocol cisco
sip
!
!
!
voice class codec 1
codec preference 1 g711alaw
codec preference 2 g711ulaw
!
!
!
voice-card 0
!
!
interface FastEthernet0/0
no ip address
duplex auto
speed auto
!
interface FastEthernet0/0.10
description ROUTER INTERFACE FOR VOICE VLAN
encapsulation dot1Q 10
ip address 172.16.1.1 255.255.255.0
ip helper-address 172.16.2.5
!
interface FastEthernet0/0.50
description ROUTER INTERFACE FOR DATA VLAN
encapsulation dot1Q 50
ip address 172.16.2.1 255.255.255.0
!
interface FastEthernet0/1
ip address 192.168.1.199 255.255.255.0
duplex auto
speed auto
!

!
ip default-gateway 192.168.1.1
ip forward-protocol nd
ip route 0.0.0.0 0.0.0.0 192.168.1.1
!
ip http server
ip http authentication local
no ip http secure-server
ip http path flash:gui
!
!
logging 192.168.1.200
!
!
tftp-server flash:/phone/7940-7960/P00308000500.bin alias P00308000500.bin
tftp-server flash:/phone/7940-7960/P00308000500.loads alias P00308000500.loads
tftp-server flash:/phone/7940-7960/P00308000500.sb2 alias P00308000500.sb2
tftp-server flash:/phone/7940-7960/P00308000500.sbn alias P00308000500.sbn
tftp-server flash:/ringtones/DistinctiveRingList.xml
tftp-server flash:DistinctiveRingList.xml
!
control-plane
!
!
dial-peer voice 1003 voip
description ** local dialing dial peer **
translation-profile outgoing outbound
destination-pattern 1916.......
voice-class sip dtmf-relay force rtp-nte
session protocol sipv2
session target sip-server
dtmf-relay rtp-nte
ip qos dscp ef signaling
no vad
!
dial-peer voice 1004 voip
description ** long distance dialing dial peer **
translation-profile outgoing outbound
destination-pattern 91[2-9]..[2-9]......
voice-class sip dtmf-relay force rtp-nte
session protocol sipv2
session target sip-server
dtmf-relay rtp-nte
ip qos dscp ef signaling
no vad
!
!
sip-ua
authentication username xxxxxxxxx password 7 xxxxxxxx
registrar dns:sip.flowroute.com expires 3600
sip-server dns:sip.flowroute.com
presence enable
!
!
telephony-service
xml user jean password jean 15
max-ephones 24
max-dn 48
ip source-address 172.16.1.1 port 2000
max-conferences 8 gain -6
web admin system name Admin password web
dn-webedit
transfer-system full-consult
create cnf-files version-stamp Jan 01 2002 00:00:00
!
!
ephone-dn 1
number 808
label Norms phone
name Norm
!
!
ephone-dn 2
number 1111
label Davids phone
name David
!
!
ephone-dn 3
number 3333
label Jean
name Jean
!
!
ephone 1
mac-address 0014.F243.EF4B
speed-dial 1 2222 label "Norm"
button 1:2
!
!
!
ephone 2
mac-address 0014.F243.EC46
speed-dial 1 1111 label "DAVID"
button 1:1
!
!
!
ephone 3
mac-address 0015.C63E.7F98
speed-dial 1 1111 label "Call Norm"
speed-dial 2 2222 label "Call Dave"
type 7960
button 3:1 4:2
night-service bell
!

Jean... half the fun of learning CME is figuring it out for yourself!! lol

Thanks Jean! I'll get a dial tone today.

I'd ask you guys what happens if you don't use the alias with tftp-server, but I'll just try it and see what happens...AFTER I get the dial tone.

bobfromfpl wrote: »

Jean... half the fun of learning CME is figuring it out for yourself!! lol

No kidding!!!

*Jan 31 21:39:40.094: TFTP: Looking for CTLSEPA8B1D41E0838.tlv
*Jan 31 21:39:40.194: TFTP: Looking for ITLSEPA8B1D41E0838.tlv
*Jan 31 21:39:40.306: TFTP: Looking for ITLFile.tlv
*Jan 31 21:39:40.594: TFTP: Looking for SEPA8B1D41E0838.cnf.xml.sgn
*Jan 31 21:39:40.774: TFTP: Looking for XMLDefault.cnf.xml.sgn
*Jan 31 21:39:41.518: TFTP: Looking for CTLSEPA8B1D41E0838.tlv
*Jan 31 21:39:41.630: TFTP: Looking for ITLSEPA8B1D41E0838.tlv
*Jan 31 21:39:41.750: TFTP: Looking for ITLFile.tlv
*Jan 31 21:39:42.034: TFTP: Looking for SEPA8B1D41E0838.cnf.xml.sgn
*Jan 31 21:39:42.206: TFTP: Looking for XMLDefault.cnf.xml.sgn

Those files do not exist. I ran create cnf-files. Is there another command that I need to run?

I did the following and the phone appears to be upgrading:
no create cnf-files
create cnf-files
reset phone to factory defaults: powercycle, hold # until lights flash, then 123456789*0#

And I see this:
*Jan 31 21:55:06.189: TFTP: Looking for term42.default.loads

2811-lab#show flash: | inc loads
6 676 Jan 30 2014 22:15:04 SCCP42.9-2-1S.loads
7 662 Jan 30 2014 23:38:16 term42.default.loads
8 662 Jan 30 2014 23:38:16 term62.default.loads
176 658 Jan 30 2014 23:38:16 SCCP42.8-4-2S.loads

After rebooting twice it looked for the files I posted in my last post. Those files are not there. My phones are back in phone purgatory, forever rebooting.

2811-lab#show telephony-service tftp-bindings
tftp-server flash:/jar42sccp.8-4-1-23.sbn alias jar42sccp.8-4-1-23.sbn
tftp-server flash:/cnu42.8-4-1-23.sbn alias cnu42.8-4-1-23.sbn
tftp-server flash:/apps42.8-4-1-23.sbn alias apps42.8-4-1-23.sbn
tftp-server flash:/dsp42.8-4-1-23.sbn alias dsp42.8-4-1-23.sbn
tftp-server flash:/cvm42sccp.8-4-1-23.sbn alias cvm42sccp.8-4-1-23.sbn
tftp-server flash:/SCCP42.8-4-2S.loads alias SCCP42.8-4-2S.loads
tftp-server flash:/its/united_states_7960-tones.xml alias United_States/7960-tones.xml
tftp-server flash:/its/united_states_lddefault.cfg alias United_States/lddefault.cfg
tftp-server flash:/its/united_states_gkdefault.cfg alias United_States/gkdefault.cfg
tftp-server flash:/its/united_states_ffdefault.cfg alias United_States/ffdefault.cfg
tftp-server flash:/its/united_states_7960-font.xml alias English_United_States/7960-font.xml
tftp-server flash:/its/united_states_7960-font.xml alias English_United_States/7920-font.xml
tftp-server flash:/its/united_states_7960-dictionary.xml alias English_United_States/7960-dictionary.xml
tftp-server flash:/its/united_states_7960-kate.xml alias English_United_States/7960-kate.xml
tftp-server flash:/its/united_states_7960-kate.xml alias English_United_States/7920-kate.xml
tftp-server flash:/its/united_states_SCCP-dictionary.xml alias English_United_States/SCCP-dictionary.xml
tftp-server flash:/its/SEPDEFAULT.cnf alias SEPDefault.cnf
tftp-server flash:/its/vrf1/XMLDefault.cnf.xml alias XMLDefault.cnf.xml
tftp-server flash:/its/vrf1/ATADefault.cnf.xml alias ATADefault.cnf.xml

Legacy User

Can you give the output where the files are located type this command:

dir flash:

Also can you repost your newest running config? Did you figure out why you need the 'alias' statement yet?

bobfromfpl wrote: »

Also can you repost your newest running config? Did you figure out why you need the 'alias' statement yet?

I still haven't managed to get a dial tone. You can't break what's already broken!

dir flash:

2811-lab#dir flash:
Directory of flash:/

1 -rw- 4639974 Jan 30 2014 22:14:32 +00:00 apps42.9-2-1TH1-13.sbn
2 -rw- 575495 Jan 30 2014 22:14:36 +00:00 cnu42.9-2-1TH1-13.sbn
3 -rw- 2208583 Jan 30 2014 22:14:48 +00:00 cvm42sccp.9-2-1TH1-13.sbn
4 -rw- 356907 Jan 30 2014 22:14:52 +00:00 dsp42.9-2-1TH1-13.sbn
5 -rw- 1759967 Jan 30 2014 22:15:02 +00:00 jar42sccp.9-2-1TH1-13.sbn
6 -rw- 676 Jan 30 2014 22:15:04 +00:00 SCCP42.9-2-1S.loads
7 -rw- 662 Jan 30 2014 23:38:16 +00:00 term42.default.loads
8 -rw- 662 Jan 30 2014 23:38:16 +00:00 term62.default.loads
9 -rw- 59490092 Jan 30 2014 22:26:54 +00:00 c2800nm-adventerprisek9-mz.124-24.T8.bin
10 -rw- 8160 Jan 30 2014 23:38:34 +00:00 Analog1.raw
11 -rw- 8160 Jan 30 2014 23:38:34 +00:00 Analog2.raw
12 -rw- 5280 Jan 30 2014 23:38:34 +00:00 AreYouThere.raw
13 -rw- 5040 Jan 30 2014 23:38:36 +00:00 AreYouThereF.raw
14 -rw- 8160 Jan 30 2014 23:38:36 +00:00 Bass.raw
15 -rw- 12240 Jan 30 2014 23:38:36 +00:00 CallBack.raw
16 -rw- 16040 Jan 30 2014 23:38:36 +00:00 Chime.raw
17 -rw- 8160 Jan 30 2014 23:38:38 +00:00 Classic1.raw
18 -rw- 16080 Jan 30 2014 23:38:38 +00:00 Classic2.raw
19 -rw- 10800 Jan 30 2014 23:38:38 +00:00 ClockShop.raw
20 -rw- 2823 Jan 30 2014 23:38:38 +00:00 DistinctiveRingList.xml
21 -rw- 9600 Jan 30 2014 23:38:40 +00:00 Drums1.raw
22 -rw- 13440 Jan 30 2014 23:38:40 +00:00 Drums2.raw
23 -rw- 15840 Jan 30 2014 23:38:40 +00:00 FilmScore.raw
24 -rw- 16080 Jan 30 2014 23:38:40 +00:00 HarpSynth.raw
25 -rw- 8160 Jan 30 2014 23:38:42 +00:00 Jamaica.raw
26 -rw- 16080 Jan 30 2014 23:38:42 +00:00 KotoEffect.raw
27 -rw- 12720 Jan 30 2014 23:38:42 +00:00 MusicBox.raw
28 -rw- 8160 Jan 30 2014 23:38:42 +00:00 Piano1.raw
29 -rw- 15360 Jan 30 2014 23:38:42 +00:00 Piano2.raw
30 -rw- 9360 Jan 30 2014 23:38:44 +00:00 Pop.raw
31 -rw- 7200 Jan 30 2014 23:38:44 +00:00 Pulse1.raw
32 -rw- 4000 Jan 30 2014 23:38:44 +00:00 Ring1.raw
33 -rw- 4000 Jan 30 2014 23:38:44 +00:00 Ring2.raw
34 -rw- 4000 Jan 30 2014 23:38:46 +00:00 Ring3.raw
35 -rw- 4000 Jan 30 2014 23:38:46 +00:00 Ring4.raw
36 -rw- 4000 Jan 30 2014 23:38:46 +00:00 Ring5.raw
37 -rw- 4000 Jan 30 2014 23:38:46 +00:00 Ring6.raw
38 -rw- 4000 Jan 30 2014 23:38:48 +00:00 Ring7.raw
39 -rw- 495 Jan 30 2014 23:38:48 +00:00 RingList.xml
40 -rw- 10800 Jan 30 2014 23:38:48 +00:00 Sax1.raw
41 -rw- 14160 Jan 30 2014 23:38:48 +00:00 Sax2.raw
42 -rw- 16080 Jan 30 2014 23:38:48 +00:00 Vibe.raw
43 drw- 0 Jan 30 2014 22:35:16 +00:00 its
175 -rw- 2918613 Jan 30 2014 23:37:50 +00:00 apps42.8-4-1-23.sbn
171 -rw- 485066 Jan 30 2014 23:37:52 +00:00 cnu42.8-4-1-23.sbn
174 -rw- 2659498 Jan 30 2014 23:38:08 +00:00 cvm42sccp.8-4-1-23.sbn
173 -rw- 335003 Jan 30 2014 23:38:10 +00:00 dsp42.8-4-1-23.sbn
172 -rw- 628112 Jan 30 2014 23:38:14 +00:00 jar42sccp.8-4-1-23.sbn
176 -rw- 658 Jan 30 2014 23:38:16 +00:00 SCCP42.8-4-2S.loads

newest config:

!
version 12.4
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname 2811-lab
!
boot-start-marker
boot system flash:c2800nm-adventerprisek9-mz.124-24.T8.bin
boot-end-marker
!
logging message-counter syslog
no logging console
!
no aaa new-model
no network-clock-participate wic 0
!
dot11 syslog
ip source-route
!
!
ip cef
no ip dhcp use vrf connected
ip dhcp excluded-address 172.26.1.1
ip dhcp excluded-address 172.26.1.100
!
ip dhcp pool VOICE
network 172.26.1.0 255.255.255.0
default-router 172.26.1.1
option 150 ip 172.26.1.1
!
!
no ipv6 cef
!
multilink bundle-name authenticated
!
!
!
!
!
!
!
voice service voip
allow-connections h323 to sip
allow-connections sip to h323
fax protocol cisco
!
!
!
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g711alaw
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
voice-card 0
dspfarm
!
!
!
!
!

archive
log config
hidekeys
!
!
!
!
!
controller T1 0/0/0
!
controller T1 0/0/1
!
!
!
!
!
interface FastEthernet0/0
no ip address
shutdown
duplex full
speed 100
!
interface FastEthernet0/1
description 3750-lab
no ip address
duplex auto
speed auto
!
interface FastEthernet0/1.100
description VOICE VLAN
encapsulation dot1Q 100
ip address 172.26.1.1 255.255.255.0
!
interface Serial0/1/0
no ip address
shutdown
no fair-queue
clock rate 2000000
!
interface Serial0/1/1
no ip address
shutdown
clock rate 2000000
!
ip forward-protocol nd
ip http server
no ip http secure-server
!
!
!
!
!
!
!
!
tftp-server flash:Analog1.raw
tftp-server flash:Analog2.raw
tftp-server flash:AreYouThere.raw
tftp-server flash:AreYouThereF.raw
tftp-server flash:Bass.raw
tftp-server flash:CallBack.raw
tftp-server flash:Chime.raw
tftp-server flash:Classic1.raw
tftp-server flash:Classic2.raw
tftp-server flash:ClockShop.raw
tftp-server flash:DistinctiveRingList.xml
tftp-server flash:Drums1.raw
tftp-server flash:Drums2.raw
tftp-server flash:FilmScore.raw
tftp-server flash:HarpSynth.raw
tftp-server flash:Jamaica.raw
tftp-server flash:KotoEffect.raw
tftp-server flash:MusicBox.raw
tftp-server flash:Piano1.raw
tftp-server flash:Piano2.raw
tftp-server flash:Pop.raw
tftp-server flash:Pulse1.raw
tftp-server flash:Ring1.raw
tftp-server flash:Ring2.raw
tftp-server flash:Ring3.raw
tftp-server flash:Ring4.raw
tftp-server flash:Ring5.raw
tftp-server flash:Ring6.raw
tftp-server flash:Ring7.raw
tftp-server flash:RingList.xml
tftp-server flash:SCCP42.9-2-1S.loads
tftp-server flash:Sax1.raw
tftp-server flash:Sax2.raw
tftp-server flash:Vibe.raw
tftp-server flash:apps42.8-4-1-23.sbn alias apps42.8-4-1-23
tftp-server flash:apps42.9-2-1TH1-13.sbn alias apps42.9-2-1TH1-13
tftp-server flash:cnu42.8-4-1-23.sbn alias cnu42.8-4-1-23
tftp-server flash:cnu42.9-2-1TH1-13.sbn
tftp-server flash:cvm42sccp.8-4-1-23.sbn alias cvm42sccp.8-4-1-23
tftp-server flash:cvm42sccp.9-2-1TH1-13.sbn
tftp-server flash:dsp42.8-4-1-23.sbn alias dsp42.8-4-1-23
tftp-server flash:dsp42.9-2-1TH1-13.sbn
tftp-server flash:its
tftp-server flash:jar42sccp.8-4-1-23.sbn alias jar42sccp.8-4-1-23
tftp-server flash:jar42sccp.9-2-1TH1-13.sbn
tftp-server flash:term42.default.loads alias term42.default
tftp-server flash:term62.default.loads
tftp-server flash:term42.default.loads alias term4service
tftp-server flash:apps42.9-2-1TH1-13.sbn alias apps42.9-2-1TH1-13.sbn
tftp-server flash:term42.default.loads alias term42.default.sbn
!
control-plane
!
!
!
!
!
!
!
!
!
!
telephony-service
max-ephones 5
max-dn 5
ip source-address 172.26.1.1 port 2000
auto assign 1 to 5
cnf-file location flash:
load 7941GE SCCP41.8-2-2SR2S
load 7942 SCCP42.8-4-2S.loads
load 7945 SCCP45.8-3-2S
load 7961 SCCP41.8-2-2SR2S
load 7961GE SCCP41.8-2-2SR2S
load 7962 SCCP42.8-3-2S
load 7965 SCCP45.8-3-2S
load 7970 SCCP70.8-2-2SR2S
load 7971 SCCP70.8-2-2SR2S
load 7975 SCCP75.8-3-2S
dialplan-pattern 1 2225... extension-length 4
max-conferences 8 gain -6
transfer-system full-consult
create cnf-files version-stamp Jan 01 2002 00:00:00
!
!
ephone-dn 1 dual-line
number 5001
label Tyler lab phone
name Tyler
!
!
ephone-dn 2 dual-line
number 5002
!
!
ephone-dn 3 dual-line
number 5003
!
!
ephone-dn 4 dual-line
number 5004
!
!
ephone-dn 5 dual-line
number 5005
!
!
ephone 1
device-security-mode none
mac-address FCFB.FB11.A363
button 1:1
!
!
!
ephone 2
device-security-mode none
!
!
!
ephone 3
device-security-mode none
!
!
!
ephone 4
device-security-mode none
!
!
!
ephone 5
device-security-mode none
!
!
!
line con 0
logging synchronous
line aux 0
line vty 0 4
login
!
scheduler allocate 20000 1000
end

You're almost there.. revisit your 'tftp-server flash:' file configs!

bobfromfpl wrote: »

You're almost there.. revisit your 'tftp-server flash:' file configs!

Sure enough, that was it! There were errors in the aliases, and the aliases were not necessary because the files being served by tftp were in the root of flash:

2811-lab#show ephone phone-load
DeviceName CurrentPhoneload PreviousPhoneload LastReset
=====================================================================
SEPFCFBFB11A363 SCCP42.8-4-2S Initialized

I do have one other question...in alot of demonstrations and documentation I see a the files in flash: organized in directories. Mine didn't come this way and I dumped everything right at the root. Was I supposed to make a flash:phones/ and flash:ringtones/ directory?

pitviper

ehnde wrote: »

I do have one other question...in alot of demonstrations and documentation I see a the files in flash: organized in directories. Mine didn't come this way and I dumped everything right at the root. Was I supposed to make a flash:phones/ and flash:ringtones/ directory?

It doesn’t matter – it’s better from an organizational standpoint (sanity) but it works fine either way.

Ok, good to know. Thank you!

ehnde - did you get the phones up and running?

JeanM wrote: »

ehnde - did you get the phones up and running?

Yes, I've got dial tones and 2 7942's able to call each other. That was VERY educational. This stuff is no longer just words on a page.