My current position is ___ and I'm responsible for two facilities. In this role, I'm based in one location and at least once a week travel to the other place to fix issues and check that things are running. I essentially set my own hours and work over-time when I feel there is a need for it. There is no one locally that I directly report to, but there are many "chieftains" at the corporate hq.
There are no other IT people at my locations and if further assistance is required, I contact the admins. Despite having a CCNA and a networking degree, I'm not allowed access into my own devices for something simple like tracking down a mac address on a switch port. I have to get creative in this situation and becomes overly difficult to document a network that they expect me to know.
My responsibilities may include:
- creating accounts in Active Directory
- backing up files
- tracking down networks cables/connections
- contacting vendors for quotes on hardware and installing cable, but not approving
- assist in the purchase, update and repair of company devices and technology.
- disposing of equipment
- documenting the network (as best as possible) and all IT equipment
- installing and troubleshooting software with little documentation
- directly interacting with users on a day to day basis with very limited phone use
- supporting two remote users when required
- configuring and troubleshooting for users on thin clients, desktops and laptops
We recently had our first IT conference meeting and I have been there for four months. It's come to my attention, after the head Chieftain made it known, that I should be making certain business decisions, which would affect a group of people and how they function.
The HR person saw I was a bit down and we talked. She and I agreed that those business decisions are not fitting to my title or role in the company. It's funny, but she said I could change the title if I wanted -she didn't create it. With the bad experience I've had at this company, it's tempting.
At any rate, my main location is being closed and I've decided to pursue other opportunities. As opposed to being strung along for a position that may not exist at the other site. HR understands the bad situation I'm in, they've had 3-4 people cycle through since the company was bought and now dumped.
