Transcender Flash question issue

Hi all,

As some of you use the transcender exam preparation, I would like to ask if you ever have had an issue with Flash question didn't load. It displays "Loading ... Please wait.". I tried to follow all FAQ on the website but it doesn't help at all. I tried with many IE versions as well as many PCs/Laptops. I'd be appreciated if any of you know how to fix it.

Let me know if this isn't an appropriate question here. But I just want to try to find any available solutions as their support team is really slow due to timezone.

Thanks.

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papadoc

Hmm.. The Transcender platform I received when I purchased it was an app that ran on my PC that was independent of any web browser. Are you using their online/web system? Wasn't aware they had that.

knakkarit

papadoc wrote: »

Hmm.. The Transcender platform I received when I purchased it was an app that ran on my PC that was independent of any web browser. Are you using their online/web system? Wasn't aware they had that.

I bought an online access. The test engine runs on browser.

the_Grinch

I have the online version and haven't had any issue with the flash loading. I did need to lower my internet security settings to medium and turn off the pop-up blocker. Give that a try and see if that corrects the issue. If not, I'd reach out to their support.

knakkarit

the_Grinch wrote: »

I have the online version and haven't had any issue with the flash loading. I did need to lower my internet security settings to medium and turn off the pop-up blocker. Give that a try and see if that corrects the issue. If not, I'd reach out to their support.

I've tried everything. Still no luck. I have opened the support ticket with the them.

May I ask what IE version are you using?

wyntech

I was able to get it to work in Chrome. Go to Settings, show advanced settings, Content Settings, Pop-ups, Manage exceptions, and then add [*.]transcender.com as the hostname pattern with the behaviour set to Allow. That should do the trick.

Chuzpah

On my Mac I have trouble with Safari and Firefox but not Chrome. On my PC it works well with IE11 and Chrome.

the_Grinch

Ie 11.0.9600.17690

knakkarit

I use IE 11.0.9600.17691 and Chrome 41.0.2272.118 m. No luck with other versions at all. I will just ignore the Flash question issues as I don't want to waste my time fixing this.

Thanks for all of your suggestions.

knakkarit

Just wanted to update if anyone has the similar problem. Support team has changed my online access subscription to download access.

kvponkshe

Good to hear that !!! ... For others that used Trancenders .& appeared for the exam ... are questions in Tracscender harder than exam ?

Robertf969

I had to use the Dreaded Internet Explorer to make it work.

beads

Well that rules out the WebKit Engine. So its something to do with the browser extensions.