TheFORCE wrote: »
Does anyone else feel the same way? Remedy is the worst ticketing system I have ever used. It can't even search or sort properly.
Pupil wrote: »
If it takes 15 full time engineers to make it work properly, I don't want to go anywhere near it.
Deathmage wrote: »
I hated remedy cause end users used to take screenshot and submit tickets, but remedy strips screenshots, they had to be attachments. Try explaining that to a frustrated end-user...
Once we used Kaseya our problems went away...
we now use Spiceworks for tickets, much easier to setup and integrates SNMP into them for monitoring of the network. Help Desk Software | IT Help Desk from Spiceworks
Slowhand wrote: »
I suppose it just goes to show that, in IT, the systems and servers are only as good as the administrative tools that manage them.