apena7 wrote: » You might have had more success using Transcender's ITIL practice exams instead of ITEL. But all joking aside, what other study materials did you use? From what I gather about this exam, one book or two would have sufficed in preparing you. Next time, DO NOT use practice test everyday. Here's my formula for taking a certification: Read your books cover-to-cover once. Read them a second time and take notes. Take a practice quiz and mark your weak areas. Review the material you're having trouble understanding for a week or two. Take your second practice quiz WITH your notes (if you have taken good notes, you should have a near perfect score). Study using only your notes for another week or two. Take a practice quiz again (expect a near perfect score as well). When you're confident, schedule your exam and then nail it!