Just Passed PPO Exam

Wrote the exam today based on using the Art of Service online self learning course. I found the exam to be alot more challenging that the OSA exam I wrote a couple months ago. Some of the content it touched on didn't seem relevant to PPO and more speicfically to Service Strategy in greater detail that what was covered in the course.

Next one is RCV.

Is it typical for folks to have to retake these exams since the scoring on thse can completely mess you up if you aren't selecting enough of the "best answers"

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eMeS

The PPO class does cover quite a bit of material from the Strategy book. This is generally one of the problems with online classes; they don't typically cover everything that's covered on the exams. In fact, the syllabus calls for at least a day of Strategy material in the PPO class.

The pass rates are posted for all of the intermediate exams. Some hover around 50%, with the highest pass rates being in the 85% range. So, yes, it's quite common for people to fail these exams and have to do a retake.

Congrats on the pass, and good luck on RCV.

MS

Claire Agutter

Congratulations on passing PPO!

There shouldn't actually be any difference between the material covered in the classroom and online courses. Both will be assessed for coverage of the syllabus and whether they meet the required contact hours.

However as eMeS says, it is quite common to fail an exam on the way to your Expert qualification. This is a reflection of how tough these exams are, and the fact that one mistake can affect your score heavily.

Enjoy RCV, it's a great course.

Claire

eMeS

Claire Agutter wrote: »

There shouldn't actually be any difference between the material covered in the classroom and online courses. Both will be assessed for coverage of the syllabus and whether they meet the required contact hours.

True, there shouldn't be, but this is a common bit of feedback that I'm seeing from students attempting an online route...the online classes seem to be coming up short for the most part.

MS

Claire Agutter

Hmm. That's not good to hear, especially when there is such a robust accreditation process for training.

I have found that delegates find the strategy concepts more challenging generally. If they don't have good support from their ATO I guess it's tempting to skip them and hope they don't turn up on the exam.

eMeS

Claire Agutter wrote: »

Hmm. That's not good to hear, especially when there is such a robust accreditation process for training.

The one thing we can probably agree on here is that there's quite a bit of debate at the moment as to the effectiveness of some of the accreditation.

Claire Agutter wrote: »

I have found that delegates find the strategy concepts more challenging generally. If they don't have good support from their ATO I guess it's tempting to skip them and hope they don't turn up on the exam.

I've seen the same thing...typically the strategy concepts are a bit more abstract, and people often have a bit more trouble with them. I agree with the 2nd part of your statement too, although I've seen no direct evidence of such. Accreditation should catch things like that...

MS

N2IT

jeng wrote: »

Wrote the exam today based on using the Art of Service online self learning course. I found the exam to be alot more challenging that the OSA exam I wrote a couple months ago. Some of the content it touched on didn't seem relevant to PPO and more speicfically to Service Strategy in greater detail that what was covered in the course.

Next one is RCV.

Is it typical for folks to have to retake these exams since the scoring on thse can completely mess you up if you aren't selecting enough of the "best answers"

Awesome job.