Got my fancy ITIL Foundations cert in the mail today.

It's becoming a necessary exam for some industries, even though it introduces extreme bureaucracy into a field that is famously anti-formality. IMO, it's a necessary evil.

Anyway, my company paid for a 4-day class, I surfed the web for most of it and still scored an 80-something on the exam. It wasn't terribly difficult, but then again I've worked in environments that implemented at least some ITIL structures for a few years now. Sorry if I seem to make light of it, but I kinda feel that it's overly complicated for most IT environments.

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ptilsen

Have you ever seen an IT department or company that lacked structure, rules, and management? The results are not good. Everyone does things a little differently and no one documents anything. Maybe ITIL is imperfect as a system, but I agree that it is definitely a necessary evil. I've experienced firsthand the lack of ITIL-like structure too many times, and it is bad.

ChooseLife

ptilsen wrote: »

Have you ever seen an IT department or company that lacked structure, rules, and management? The results are not good. Everyone does things a little differently and no one documents anything. Maybe ITIL is imperfect as a system, but I agree that it is definitely a necessary evil. I've experienced firsthand the lack of ITIL-like structure too many times, and it is bad.

I have to agree with this. In a nutshell, ITIL structurally documents common sense, and that a good thing.

jibbajabba

Nice ... I just got an email myself that my company booked me in for a 3-day course with (written!!) exam at the end. Written probably because they are coming onsite for it ...