S.M.A.R.T Goals

Rockets34LifeRockets34Life Member Posts: 122
in IT Jobs / Degrees
Hello,

Has anyone done this before at their job? It's to evaluate my role through goals and job expectations. I'm supposed to list goals using the S.M.A.R.T (Specific, Measurable, Achievable, Relevant, and Time-Based) structure, but I don't have any idea how. In all my jobs, FT or contractor, I have never had to do this.

I'm currently an IT Admin and my job is doing desktop support along with other things....kind of jack-of-all-trades position. Can someone help me list some goals in relation to my position?
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Comments

  • SteveFTSteveFT Users Awaiting Email Confirmation Posts: 149
    What is the importance of your job? If it is keeping servers up, then uptime could be a good measure. In desktop support, perhaps the average ticket duration is important? If computers, printers, and other devices are down, then this could have a negative impact on the company making money.

    The SMART part of it is easy. For example:

    I will make sure that employees' computers do not crash. - Is a bad goal.

    I will guarantee 99.9% server uptime during the month of December (2013). - Is more specific, it is measurable (uptime), might be achievable, is relevant, and has a time associated with it (December)

    My specific IT knowledge is lacking because I'm still new to the field, but just think why is my position valuable? Once you know that, it becomes easier to decide how to measure your performance.
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  • 210mike210mike Member Posts: 55 ■■□□□□□□□□
    SMART goals should be work on with your manager.

    Like SteveFT said, SMART goals need to be measurable. Your bonus and raise is often tied to how your do on your annual review that includes your SMART goals so you want to make them easy to achieve if possible, and easy to measure. Be reasonable though, since this is usually tied to your bonus and raise, don't set yourself up for failure. The above recommendation of 99.9% uptime is not something I would want to be part of my SMART goals for the year. A landscaping crew cuts an underground power cable and you're site goes down, you don't meet your uptime goal due to a 3rd party and then your annual review is affected possibly taking money out of your pocket.

    Some examples that I can think of.

    Respond to 95% of assigned help desk tickets within 4 hours.
    Implement <project> in <timeframe>
    Repair 90% of hardware failures in less than 72 business hours.
    WGU BS: IT Network and Design Management (Completed Oct 2014)
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  • SteveFTSteveFT Users Awaiting Email Confirmation Posts: 149
    I agree with Mike. The numbers I threw out there were just an example and as I said might be achievable. Although, your manager will likely have an opinion about what these benchmarks actually are.
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  • LeifAlireLeifAlire Member Posts: 106
    In a previous job we used S.M.A.R.T goals. Though we called it (Specific, Measurable, Achievable, Repeatable, Trainable).
    2015 Goals: VCP-550 - CISA - 70-417
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