AWS Photo Screen! What to be ready for
dsqueo1309
Member Posts: 26 ■□□□□□□□□□
Hey guys! Just got my application reviewed and I have a phone screen this week! What should I be ready for? I'm a little nervous although I feel I fit a lot of the descriptions their looking for.
AWS Technical Customer Service Abuse Associate
Job Description
Do you think Cloud Computing is fascinating? Do you ever ponder the backbone that powers internet TV and social media? Are you passionate about driving customer success, eager to learn new technologies, and someone who loves discussing them with friends and family? Do you thrive in a dynamic, fast-paced environment? Does the idea of launching a load balanced java application in Singapore from your laptop in South Africa intrigue you?
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.
AWS Support provides support to a global list of customers that are building mission-critical applications on top of AWS services. The team is a self-standing P&L with the ability to drive both Free Cash Flow and world class customer experience. Our team of talented engineers is located in 4 countries around the world to provide support to our customers 365 days a year, 24 hours a day.
We are seeking people with technical skills. Do you have experience as a Systems Administrator working with Linux, Unix or Windows? Do you know the advantages of working in a highly distributed virtual environment? Since we’re working in the Cloud, you will need to be very comfortable with networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing. If you fit the description, you might be the person we are looking for!
In addition, your responsibilities will include, but will not be limited to, the following:
Providing prompt, efficient, detailed, customer-oriented service to AWS customers
Working with other customer support teams to ensure a consistent and high-quality level of support
Being a voice and advocate for our customers
Driving projects that improve support-related processes
Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams
Acting as an advocate for our customer, reporting and acting on observed areas for improvement
Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
Assisting with customer communication during AWS critical launches and support events
Assuming responsibility for developing detailed knowledge about specific product lines and features
Making sure internal knowledge reference pages are updated
Basic Qualifications
Familiarity with Web Technologies and the Internet
Experience working directly with customers to resolve issues
Proficiency in MS Office, with an emphasis on Excel
Ability to summarize technical customer issues into notes that are readable by other parties (you can paraphrase a complex issue while writing for comprehension)
Ability to work weekends and/or evenings
Pattern recognition
Preferred Qualifications
Experience in Technical Support
A drive to dig into the details of a system or process to solve customer problems
Some college experience in a technical field
Able to learn new technologies and help customers succeed
Excellent oral and written communication skills
Proven success in a fast paced support environment
Experience building or hosting a website or web applications
Strong technical support ability and aptitude in a distributed computing environment which also includes supporting end user desktop applications and tools
Working knowledge of TCP and UDP protocols
IT Help Desk experience
A+ Certification
AWS Technical Customer Service Abuse Associate
Job Description
Do you think Cloud Computing is fascinating? Do you ever ponder the backbone that powers internet TV and social media? Are you passionate about driving customer success, eager to learn new technologies, and someone who loves discussing them with friends and family? Do you thrive in a dynamic, fast-paced environment? Does the idea of launching a load balanced java application in Singapore from your laptop in South Africa intrigue you?
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.
AWS Support provides support to a global list of customers that are building mission-critical applications on top of AWS services. The team is a self-standing P&L with the ability to drive both Free Cash Flow and world class customer experience. Our team of talented engineers is located in 4 countries around the world to provide support to our customers 365 days a year, 24 hours a day.
We are seeking people with technical skills. Do you have experience as a Systems Administrator working with Linux, Unix or Windows? Do you know the advantages of working in a highly distributed virtual environment? Since we’re working in the Cloud, you will need to be very comfortable with networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing. If you fit the description, you might be the person we are looking for!
In addition, your responsibilities will include, but will not be limited to, the following:
Providing prompt, efficient, detailed, customer-oriented service to AWS customers
Working with other customer support teams to ensure a consistent and high-quality level of support
Being a voice and advocate for our customers
Driving projects that improve support-related processes
Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams
Acting as an advocate for our customer, reporting and acting on observed areas for improvement
Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
Assisting with customer communication during AWS critical launches and support events
Assuming responsibility for developing detailed knowledge about specific product lines and features
Making sure internal knowledge reference pages are updated
Basic Qualifications
Familiarity with Web Technologies and the Internet
Experience working directly with customers to resolve issues
Proficiency in MS Office, with an emphasis on Excel
Ability to summarize technical customer issues into notes that are readable by other parties (you can paraphrase a complex issue while writing for comprehension)
Ability to work weekends and/or evenings
Pattern recognition
Preferred Qualifications
Experience in Technical Support
A drive to dig into the details of a system or process to solve customer problems
Some college experience in a technical field
Able to learn new technologies and help customers succeed
Excellent oral and written communication skills
Proven success in a fast paced support environment
Experience building or hosting a website or web applications
Strong technical support ability and aptitude in a distributed computing environment which also includes supporting end user desktop applications and tools
Working knowledge of TCP and UDP protocols
IT Help Desk experience
A+ Certification