AutoAttendant not transferring calls in CUE 8.6 to CME 9.1
techiie
Member Posts: 91 ■■□□□□□□□□
**Issue is calls are not transferring once extension or directory is pressed on the phone during the AA script.
I upgraded our 2811 CME 7.1/CUE 7.0 router to 2911 15.2 CME 9.1/CUE8.6. It has CME and V/k9 license enabled. I uploaded the configuration used on the 2811 to the 2911. I added the ip addresses in the ip trusted list. Calls come in and out if I point the translation list to the phone extension and not to the auto attendant pilot number. Incase if it was toll fraud issue I disabled it but still a no go.
Everything worked fine on the 2811. I can't understand why it would not work on the 2911 15.2. Has anyone had any issues when upgrading from 12.4 to 15.x with auto attendant not transferring calls?
I ran a trace on the Cue when placed a call to extension 114:
20.10.10.1- CME interface address
20.10.10.5- CUE interface address
659 09/12 11:43:39.418 ACCN SIPS 0 Call.transferFailed(114, RESOURCE_NOT_ACKNOWLEDGING) SIPCallContact[id=33,type=Cisco SIP Call,implId=5738D3Dse-20-10-10-5# [EMAIL="8947-4E978639@10.10.10.1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US"]8947-4E978639@20.10.10.1,active=true,state=CALL_ANSWERED,inbound=true,handle[/EMAIL]
I upgraded our 2811 CME 7.1/CUE 7.0 router to 2911 15.2 CME 9.1/CUE8.6. It has CME and V/k9 license enabled. I uploaded the configuration used on the 2811 to the 2911. I added the ip addresses in the ip trusted list. Calls come in and out if I point the translation list to the phone extension and not to the auto attendant pilot number. Incase if it was toll fraud issue I disabled it but still a no go.
Everything worked fine on the 2811. I can't understand why it would not work on the 2911 15.2. Has anyone had any issues when upgrading from 12.4 to 15.x with auto attendant not transferring calls?
I ran a trace on the Cue when placed a call to extension 114:
20.10.10.1- CME interface address
20.10.10.5- CUE interface address
659 09/12 11:43:39.418 ACCN SIPS 0 Call.transferFailed(114, RESOURCE_NOT_ACKNOWLEDGING) SIPCallContact[id=33,type=Cisco SIP Call,implId=5738D3Dse-20-10-10-5# [EMAIL="8947-4E978639@10.10.10.1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US"]8947-4E978639@20.10.10.1,active=true,state=CALL_ANSWERED,inbound=true,handle[/EMAIL]
Comments
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shodown
Member Posts: 2,271
post a debug ccsip messages.Currently Reading
CUCM SRND 9x/10, UCCX SRND 10x, QOS SRND, SIP Trunking Guide, anything contact center related -
techiie
Member Posts: 91 ■■□□□□□□□□
Just an update after revisiting the issue to rule out a configuration issue I chose to rebuild it from scratch and chose not copy and paste from the 2811. I used the Recommended initialization in the CUE Gui which helped me figured out the issue.
This was the original 2811 config I copied and pasted in the 2911 which was working fine on the 2811:
ccn subsystem sip
gateway address "1.1.1.1"
mwi envelope-info
mwi sip sub-notify
transfer-mode blind
end subsystem
After the initialization on the 2911 this was the output:
ccn subsystem sip
gateway address "1.1.1.1"
mwi sip sub-notify
end subsystem
I checked and the calls transferred at this point.
I wanted to mirror the new config to the old one and added everything from the previous config.
mwi envelope-info
transfer-mode blind
I checked transfer through AA now no transfer..hmmm...I then removed each line to see if it had a different response. I found the issue was with :
transfer-mode blind
Once I removed that line calls transferred.