Potential / Possible tech interview questions

fredmoofredmoo Member Posts: 10 ■□□□□□□□□□
Good day everyone,

Hope everyone is well. I have a technical phone interview tomorrow and trying to better prepare myself for some possible questions. The interview will be with the manager and her team.

I'm seeking help from this community to provide some sample questions that may come up. Here's some info on the position:

COTS Product Support Engineer

As a COTS Product Support Engineer, you will have excellent analytical skills and a proven record of solving complex problems related to infrastructure and application issues. Extensive experience with Client/server environments and Windows/Linux Servers coupled with the ability to apply knowledge to installing, maintaining and supporting Commercially Off The Shelf Software (COTS) application infrastructure/architectures is a must. The candidate must be able to look beyond immediate assignments and automate processes that will enable Corporate Systems Application team to effectively increase the availability and stability of the applications they support.

Job Duties

• Performs Operational support for application infrastructure and platform incidents as needed
• Ensures monitoring alerts and systems events are assessed, prioritized, and managed
• Manages customer impacting incidents including business impact assessment, technical resolution, engagement, and communications
• Ensures our software is PCI compliant and meet all security guidelines
• Drives the implementation and adherence to incident, problem, and change management processes
• Drives adherence with Service Level Agreements (SLAs) for the team
• Participates in post incident reviews for major impacting incidents
• Identifies post incident review action items and process improvement opportunities
• Supports Disaster Recovery Tests
• Contributes to the evaluation and implementation of monitoring tools for the assigned applications
• Drives continuous improvement of services and processes in order to increase platform stability and realize operational efficiencies
• Develops and maintains process and procedure documentation (knowledge management)

Candidate Qualifications
• BS / MS in Computer Science or relevant system discipline strongly desired
• 5+ years of experience in infrastructure and architecture design of applications working in collaboration with multiple teams
• 5+ years of hands on experience on a variety of infrastructure platforms including Windows and Linux Operating systems as well as networking experience
• Extensive experience with Windows scripting and PowerShell
• Strong project management skills such that you can prepare and document requirements/design of major strategic initiatives and operational projects
• Strong communication, presentation and collaboration skills required to interact with various partners, customers and vendors
• Must be self-motivated with strong communication, written and verbal skills
• Ability to mentor associates, lead major and minor projects and have excellent troubleshooting skills
• Ability to work flexible hours, including overtime, based on project/production support assignments
• Provide on-call (24X7) production support of applications

Many thanks for your thoughts/feedbacks.
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