Jabber Iphone on CME hangs up call when answered

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I have shared lines configured with sccp and sip phones. It was originally working fine for a couple of days but now it has issues. When connected via wifi the Jabber client can make calls on net and off net but disconnects when answering a received call. I have it set up on a Samsung Android and after playing with the codecs it seems to be working. On a Iphone 6 when trying to answer a call from the outside it hangs up.

Odd part is I found when removing the "no create profile" under voice register global and recreating it "create profile" it seems to work for a few minutes. Once it starts acting up again I get this error message immediately on the screen when the iphone 6 picks up then hangs up:


000112: Nov 5 16:15:26.883: %VOICE_IEC-3-GW: CCAPI: Internal Error (Software Error): IEC=1.1.180.1.13.112 on callID 43 GUID=BC16ED19643D11E4804EAD3623D3BC78


ROUTER-2911#sh voice iec description 1.1.180.1.13.112
IEC Version: 1
Entity: 1 (Gateway)
Category: 180 (Software Error)
Subsystem: 1 (CCAPI)
Error: 13 (Software Error)
Diagnostic Code: 112

We were running c2900-universalk9-mz.SPA.152-4.M4.bin, I just upgraded to c2900-universalk9-mz.SPA.153-1.T.bin still the same issue. Anyone have any ideas?


voice register dn 1
number 110
allow watch
name Jacks-Iphone 110
shared-line max-calls 16
label Jacks--Iphone 110

voice register dn 2
number 111
allow watch
name Tim-Android 111
shared-line max-calls 16
label Tim-Android 111
voice register pool 3
registration-timer max 720 min 660
id mac 711E.1118.211B
session-transport tcp
type CiscoMobile-iOS
number 1 dn 1
dtmf-relay rtp-nte
voice-class codec 1
username Jack password xxxx
no vad

voice register pool 4
registration-timer max 720 min 660
id mac 1115.D11B.A11C
session-transport tcp
type Jabber-Android
number 1 dn 2
number 2 dn 7
dtmf-relay rtp-nte
voice-class codec 1
username Tim password xxxx
no vad

!
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g729r8
ROUTER-2911#

JeanM

Didn't know you could run Jabber client with CME (vs. CUCM), what version of CME you have running?

What version of Jabber, latest or ?

Legacy User

Yes sir it works on CME *Jabber Voice only. For Apple phones it runs on cme ver 8.6 which is 15.1. For Android phones it runs on cme version 9.1 IOS 15.2 but with Android phones its really limited to the manufacturer and Android version etc. I've seen it work on Samsung Galaxy 3 and Note but doesn't work on HTC. Jabber version is whatever thats in the Android/Apple phone marketplace not sure what version off the top of my head.

ROUTER(config)#voice register pool 8
ROUTER(config-register-pool)#type ?
just posted relevant type
CiscoMobile-iOS Cisco Mobile App on iPhone
Jabber-Android Cisco Jabber App on Android

It actually fairly simple to get working.

JeanM

CME version(s) I got on 2811 is older than that, was looking forward to try this..

Looks like you need to get to 15.1/15.2 train version of router ios to get CME 8.6/9.1

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/requirements/guide/33matrix.html