Position Available; IT Support - Lawrence, MA

Santa_Santa_ Member Posts: 131 ■■■□□□□□□□
My employer, NxStage Medical Inc. has a position that is looking to fill in doing IT Support that I wanted to alert members of this forum.

If this position is one that you are interested in learning more about, please contact me immediately. The job description below details the qualifications and experience needed for the ideal candidate. We are moving quickly on this and interviewing.

Position would be considered entry level, but many projects are currently in progress that this would be a great opportunity for those in the the field or trying to break in.

Main Responsibilities:
- Provides basic troubleshooting assistance and ticket resolution for personal computer users in Windows 7 / Mac Environment. - Provides on-site and remote technical service support, installation, configuration and problem resolution in PC /Network environments.
- Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs.
- Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors.
- Recommends hardware solutions regarding personal computers in assigned areas.
- Assists with computer studies, projects, and implementation of policies throughout area of assignment.
- Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems.
- Experience working with personal computer hardware, software, systems, local area networks and terminology.
- Good organizational and problem solving skills.
- Ability to operate computer peripherals including monitors, printers and scanners.
- Imaging, installing and configuring new work stations.

Position offers full benefits, 401K, Vision, Health, Dental, Pet Insurance.

Skill/Ability Knowledge:

- Must have the technical ability to provide desk side support for computer and printer hardware, common software applications, Microsoft OS issues.
- Must be a proficient user of personal computer tools for word processing, decision support and communication.
- Must be skilled in problem solving techniques. Proficiency in the following areas Networking, VPN, Wireless. Customer Service, Ticketing system applications and multi-tasking.

Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and interviewing skills; service and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.
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