Rewrite incoming caller id from pstn
phoeneous
Member Posts: 2,333 ■■■■■■■□□□
PSTN > H.323 GW > CUCM
Would it be possible for me to rewrite the incoming caller id from pstn and display specific text on phones?
Would it be possible for me to rewrite the incoming caller id from pstn and display specific text on phones?
Comments
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shodown
Member Posts: 2,271
Do you want to display digits or txt?Currently Reading
CUCM SRND 9x/10, UCCX SRND 10x, QOS SRND, SIP Trunking Guide, anything contact center related -
shodown
Member Posts: 2,271
digits is easy as you can do voice translation rules on the gateway or you can do transformation patterns in CUCM. Getting actual text to display is a little hard.Currently Reading
CUCM SRND 9x/10, UCCX SRND 10x, QOS SRND, SIP Trunking Guide, anything contact center related -
shodown
Member Posts: 2,271
you would have to get some 3rd party app with database lookup to change txt. Usually not worth in in my opinionCurrently Reading
CUCM SRND 9x/10, UCCX SRND 10x, QOS SRND, SIP Trunking Guide, anything contact center related -
phoeneous
Member Posts: 2,333 ■■■■■■■□□□
Usually not worth in in my opinion
Agreed. I've advised my peers and they agree. Thanks for the quick input.