What duties do you feel are beyond Tier 1 Helpdesk

kylepossible

I'm trying to evaluate my duties for the end of the year and possibly position change/request raise and wanted to see what you guys consider work that's above and beyond for a Tier 1 Help desk. For example today I just setup a server from scratch VMware ESXi -> Windows Server 2008 R2. I feel that's above Tier 1 help desk duties. I don't complain about doing higher level work I enjoy it, I'm just wondering when I should request a title change/pay raise accordingly...

cwshellhamer

If you are doing more complicated/in-depth things on a consistent basis, i couldn't see why it would hurt. But if it was a one time deal maybe they are testing you.... try to feel it out.

AwesomeGarrett

You have to be a senior guy before you can get the senior guy job. Meaning, that you must posses the skills needed at the next level before you're officially recognized as being at that higher level.

The question becomes not whether you should ask for a position change/raise but rather ask yourself, do you have the skills needed to demand a position change/raise?

StevenP2013

Any task that takes longer than 3-5 minutes or at some shops 5-7 minutes. The difference between the two time frames depends on wheather or not they brough in ITIL or some other flavor of the month framework and then used it to qauntify every second, turn it into 30 different stats for their stats meetings, and then squeezed the IT department to its barebones. Summary based on experience.

"I just setup a server from scratch VMware ESXi -> Windows Server 2008 R2"
This is Tier II and maybe Tier III depending on the size of the IT department and company.

IIIMaster

I agree with SevenP.This seem more like tierIII work, see my user name. But in reality tier III work can vary greatly. In some organizations tier III techs are the crop of the crop, the bucks end with them.

markulous

Honestly, "Tier I work" varies from company to company. At some companies a Tier I position consists of mainly password resets and a 15 minute window before escalation. At others, they are almost a full blown Sys Admin. What you should really be asking yourself is if your duties and experience equal your pay.

MeanDrunkR2D2

Also, if they are unwilling to increase your pay for your higher level work, make sure you note and keep track of everything you have done that is higher level and slowly integrate that into your resume as time goes on. That will make it easier for you to make the jump to a higher level position after you have cut your teeth in your current job and have built up some good experience that can transfer to another company in a higher paying job for doing that type of work.

It's great experience and that is something that you can take with you when the time is right to move on if they aren't willing to give you a nice bump in pay and a better title.

techfiend

It's way above most Help Desk I positions that I've interviewed for. Maybe ask them to see if you can be considered to have a general title such as IT Support Tech or IT Assistant. It doesn't necessarily carry more prestige than Help Desk I but it leaves some mystery and would much more match up with your responsibilities.

It would be strange to see those duties listed under Help Desk I on a resume and unfortunately and the duties might get looked over because of it.

A resume is commonly known as a living document, as soon as I spend a few days or times doing some thing new I immediately add it to my resume before I forget, can edit them out later on when preparing to search for another position. It's much easier than trying to remember when writing a new resume.

kylepossible

techfiend wrote: »

It's way above most Help Desk I positions that I've interviewed for. Maybe ask them to see if you can be considered to have a general title such as IT Support Tech or IT Assistant. It doesn't necessarily carry more prestige than Help Desk I but it leaves some mystery and would much more match up with your responsibilities.

It would be strange to see those duties listed under Help Desk I on a resume and unfortunately and the duties might get looked over because of it.

A resume is commonly known as a living document, as soon as I spend a few days or times doing some thing new I immediately add it to my resume before I forget, can edit them out later on when preparing to search for another position. It's much easier than trying to remember when writing a new resume.

That's a good idea, I should update my resume constantly.

Tremie24

Did you set it up and configure it for the environment that it's going to used in? Or was it a long install, and add a few things then done?