Project Management / Bug Tracking / Incident Management
Anyone have any experience with web based systems that can track projects and incidents/bugs? I've found YouTrack and FogBugz but still need to do research.
Couple of key requirements I am looking for
Time tracking - who ever has it in their name is being timed by the system.
Reporting - Some high level reporting of project status or tickets
Email account built in or integration from Outlook (time stamping receipt of the request)
Flexible - Used for not just IT but other operational functions (Is a plus)
I appreciate any replies I realize you aren't getting paid but any recommendation that aligns with at least one of these requirements would be great!'
Thanks!
Couple of key requirements I am looking for
Time tracking - who ever has it in their name is being timed by the system.
Reporting - Some high level reporting of project status or tickets
Email account built in or integration from Outlook (time stamping receipt of the request)
Flexible - Used for not just IT but other operational functions (Is a plus)
I appreciate any replies I realize you aren't getting paid but any recommendation that aligns with at least one of these requirements would be great!'
Thanks!
Comments
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Alif_Sadida_Ekin
Member Posts: 341 ■■■■□□□□□□
My current company and the previous one I worked at both use Atlassian JIRA. It can do all the items you have listed.AWS: Solutions Architect Associate, MCSA, MCTS, CIW Professional, A+, Network+, Security+, Project+
BS, Information Technology -
bradl3yC
Member Posts: 67 ■■■□□□□□□□
Atlassian has some good stuff. Also checkout RT - bestpractical.com Ive used that in the past and it can do all you want (plus its free). -
N2IT
Inactive Imported Users Posts: 7,483 ■■■■■■■■■■
Thanks! I have a special place in my heart for open sources software!