IP-phone provisioning... help desk solution?

mikearama

My manager asked if I could set the help desk up to provision phones, and create user and voicemail accounts.

I know there are both Cisco and aftermarket tools created for just such a purpose... to give them just enough control to do the above, without having access to the entire UCM infrastructure.

I'm curious if any of you techies use such a tool... and whether you've used Cisco's or a 3rd party's.

Thanks,
mike

Hondabuff

I'm pretty sure you just assign them limited rights in the CUCM admin page and under the UC admin page. That's how we did it when I was on Desktop setting up phones. Our Telcom engineer had full admin rights and we had limited rights. Just enough to assign the DN and proper Route partition and to import their AD credentials into Unity.