Escalate VMware Partner Central SRs ?

jibbajabbajibbajabba Member Posts: 4,317 ■■■■■■■■□□
in Virtualization
Does anyone know how to escalate VMware Partner Central SRs ? I have a ticket where the only response I got is a satisfaction survey ... Which wouldn't work out too well for the particular rep :)
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  • EssendonEssendon Member Posts: 4,546 ■■■■■■■■■■
    Did you manage to work this out mate? Maybe your TAM would know.
    NSX, NSX, more NSX..

    Blog >> http://virtual10.com
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  • jibbajabbajibbajabba Member Posts: 4,317 ■■■■■■■■□□
    Yes but I had to tickle some people in VMware directly to get stuff sorted while I was chasing a threw month old ticket .... I must admit, in my experience, VMware support certainly isn't value for money. I worked with a customer who had mission critical support (and that ain't cheap) and the VMware 'fixing' an issue managed to turn a mpio issue into an APD....
    My own knowledge base made public: http://open902.com :p
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  • EssendonEssendon Member Posts: 4,546 ■■■■■■■■■■
    Yeah stuff like that does happen. My experience with VMware Support hasnt been stellar, but better than yours though. How did they get out of the APD situation? Curious.
    NSX, NSX, more NSX..

    Blog >> http://virtual10.com
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  • jibbajabbajibbajabba Member Posts: 4,317 ■■■■■■■■□□
    Essendon wrote: »
    Yeah stuff like that does happen. My experience with VMware Support hasnt been stellar, but better than yours though. How did they get out of the APD situation? Curious.

    They didn't cleanly. Required a full power down of the infrastructure and reboot.

    A few thousand VMs were affected and around 300 Unix VMs needed restoring.
    My own knowledge base made public: http://open902.com :p
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