Escalate VMware Partner Central SRs ?

Does anyone know how to escalate VMware Partner Central SRs ? I have a ticket where the only response I got is a satisfaction survey ... Which wouldn't work out too well for the particular rep

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Essendon

Did you manage to work this out mate? Maybe your TAM would know.

jibbajabba

Yes but I had to tickle some people in VMware directly to get stuff sorted while I was chasing a threw month old ticket .... I must admit, in my experience, VMware support certainly isn't value for money. I worked with a customer who had mission critical support (and that ain't cheap) and the VMware 'fixing' an issue managed to turn a mpio issue into an APD....

Essendon

Yeah stuff like that does happen. My experience with VMware Support hasnt been stellar, but better than yours though. How did they get out of the APD situation? Curious.

jibbajabba

Essendon wrote: »

Yeah stuff like that does happen. My experience with VMware Support hasnt been stellar, but better than yours though. How did they get out of the APD situation? Curious.

They didn't cleanly. Required a full power down of the infrastructure and reboot.

A few thousand VMs were affected and around 300 Unix VMs needed restoring.