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ITIL Passed! :D
thewrongadvice
Registered Users Posts: 4 ■□□□□□□□□□
Hi everyone!
I passed the ITIL today just about an hour ago. Thanks for all the great advice around the forums.
I am in the process of streamlining my notes to share with you all soon.
I studied for 20 hours in total over the course of three days. It wasn't cramming, I read the book by Liz Gallacher and took notes and 3 sample exams. From the sample exams, two of which were in the book - I reviewed the topics for the ones I missed. I created a quick review sheet of the overall topics and then used some acronyms to remember those (didn't really use the acronyms, but they did help out on a few questions to point my thinking in the right direction) I also reviewed the mind maps from ITIL Training Zone right before the exam (one question I was able to answer quickly because it was the last thing I read from the mind map!)
Overall, the book did a great job teaching the material from the ground up. I'm semi-familiar to Service Management, being in the field for less than a year, but still I'd say my knowledge level would be at beginner. If things are confusing, just re-read and push through. Once I read the book in it's entirety, when I went back to review concepts from the first few chapters, everything made a lot more sense. I also re-read the objective, purpose and scope for all the major processes.
Good luck to everyone else! I'm onto completing Network+ now
I passed the ITIL today just about an hour ago. Thanks for all the great advice around the forums.
I am in the process of streamlining my notes to share with you all soon.
I studied for 20 hours in total over the course of three days. It wasn't cramming, I read the book by Liz Gallacher and took notes and 3 sample exams. From the sample exams, two of which were in the book - I reviewed the topics for the ones I missed. I created a quick review sheet of the overall topics and then used some acronyms to remember those (didn't really use the acronyms, but they did help out on a few questions to point my thinking in the right direction) I also reviewed the mind maps from ITIL Training Zone right before the exam (one question I was able to answer quickly because it was the last thing I read from the mind map!)
Overall, the book did a great job teaching the material from the ground up. I'm semi-familiar to Service Management, being in the field for less than a year, but still I'd say my knowledge level would be at beginner. If things are confusing, just re-read and push through. Once I read the book in it's entirety, when I went back to review concepts from the first few chapters, everything made a lot more sense. I also re-read the objective, purpose and scope for all the major processes.
Good luck to everyone else! I'm onto completing Network+ now
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Optionssuccessrealm
Member Posts: 104 ■■□□□□□□□□
Congrats!!!!
(Now forget everything that is the "ITIL Way" and go back to doing what you do at your location....)
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Claire Agutter
Member Posts: 772 ■■■■■■■□□□
Congratulations! glad you found the mind maps useful
Claire