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Help with certification path
Fadakartel
Member Posts: 144
Hey guys,
I just recently passed my ccnp switch exam but I am currently looking to get into the ISP realm of things.
I saw a few job descriptions that interest me could you guys tell me if these are covered in the ccna/ccnp service provider track. I previously worked in a ISP environment but due to issues with my contract that my manager could not resolve I decided to leave. Here are the two positions that I am most interested in.
I have also checked cisco site for the exam objectives but im not sure if the job description are covered in this track.
DESCRIPTION
Broadband Engineer
Primary objective of the job
The Broadband Engineer is responsible for the operation and maintenance of the FTTH core nodes. This includes the GPON equipment and associated servers to establish connectivity between the Core and the customer
Main Duties and Responsibilities
JOB SUMMARY
The NOC Engineer is responsible for maintaining the efficient operation of the SCF network 24 hours by acknowledging and investigating all faults which occur on the network. He is also responsible for providing first line support to all customers and the SCF transmission department. This engineer is expected to have a basic knowledge of DWDM, GPON, SONET, SDH, MPLS-TP and other relevant data communications protocols are required. The NOC Engineer shall also maintain and manipulate trouble ticket, planned works as well as provide customer service data report. In addition, this person will be responsible for supporting other sections and markets, where needed, to facilitate expansions, customization and fault resolution of submarine fiber within acceptable timeframes.
MAIN RESPONSIBILTIES
I just recently passed my ccnp switch exam but I am currently looking to get into the ISP realm of things.
I saw a few job descriptions that interest me could you guys tell me if these are covered in the ccna/ccnp service provider track. I previously worked in a ISP environment but due to issues with my contract that my manager could not resolve I decided to leave. Here are the two positions that I am most interested in.
I have also checked cisco site for the exam objectives but im not sure if the job description are covered in this track.
DESCRIPTION
Broadband Engineer
Primary objective of the job
The Broadband Engineer is responsible for the operation and maintenance of the FTTH core nodes. This includes the GPON equipment and associated servers to establish connectivity between the Core and the customer
Main Duties and Responsibilities
- Perform periodic routines on the OLTs throughout Jamaica. This includes both onsite and remote routines
- Maintain 100% availability of OLT, AAA and BRAS network element.
- Maintain all performance and operational KPIs within threshold
- Review reports on signal quality between OLT and FATs to ensure the highest quality product is provided to the customer
- Perform routines on the AAA & BRAS servers ensuring the nodes are properly functional
- Perform the required backups on the AAA & BRAS servers
- Perform periodic routines on the AAA and BRAS servers including failover testing
- Responsible for upgrades on the OLTs for expansion when required
- Provide tier 2 to support to NOC and customer care for technical incidents on AAA, BRAS and OLTs 24/7
- Assist the Tech installation & support team with deployment issues when required
JOB SUMMARY
The NOC Engineer is responsible for maintaining the efficient operation of the SCF network 24 hours by acknowledging and investigating all faults which occur on the network. He is also responsible for providing first line support to all customers and the SCF transmission department. This engineer is expected to have a basic knowledge of DWDM, GPON, SONET, SDH, MPLS-TP and other relevant data communications protocols are required. The NOC Engineer shall also maintain and manipulate trouble ticket, planned works as well as provide customer service data report. In addition, this person will be responsible for supporting other sections and markets, where needed, to facilitate expansions, customization and fault resolution of submarine fiber within acceptable timeframes.
MAIN RESPONSIBILTIES
- Fault Detection and alarm management: Monitor the GCN network and acknowledge all alarms generated from network elements within SLA. Analyze and interpret alarms to identify network faults and service interruptions or incidents and perform first level troubleshooting or escalate to the GCN transmission team as required.
- Incident Management: Drive the resolution of all incidents and ensure all stake holders are kept fully informed of the impact, duration and expected restoration time. Track all activities associated with the resolution of an incident and follow up with relevant teams to provide root cause analysis for all incidents.
- Planned Activity and Change management: Review and assess all Method of Procedures for planned and emergency changes prior to their implementation and provide recommendations on scheduling or execution as necessary. Log all changes and provide reports to all stakeholders on planned and executed changes.
- Communications Management: Ensure that all stake holders both internal and external are always notified and kept updated with all incidents or changes that affect them via regular notifications. Receive notifications for customers via phone and email and provide a timely and informed response within SLA.
- Contractor Management: Ensure that no unauthorized personnel is given access nor any unauthorized activity is allowed to proceed on any SCF locations. Maintain a log of all site visits and work done by contractors and internal staff.
- Trouble Ticket Management: Maintain a fault database of trouble tickets (TT), Customer Service request (CSR) and Planned Works (PW) database such that all tickets are correctly filled in with the correct details. Follow up daily with all stakeholders to ensure that all tickets are closed within SLA.
- Reporting: Source and Compile data for preparation of reports as requested by management.
- Training and Development: Develop a high level of expertise on all network elements being monitored by the NOC, compile processes and procedures required to execute job functions and conduct in-house technical knowledge sharing with members of the NOC staff.
- Performs related work: the duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position.