I have a an opportunity to get a free voucher for either the CISSP or SSCP. I am trying to figure out which of these certs will be better career wise for where I am at the moment. Any advice is greatly appreciated. Here is my resume:
I am an experienced ITprofessional in various realms from RF, to Networking, and SystemAdministration. I have the ability to lead and be a team player, Iam self-motivated with a record of success managing supply teamsfocused on administrative accountability. I have effectiveinterpersonal and communication skills as well as excellent listeningskills I am a creative problem solver and my key attributes are theability to increase IT productivity, understand software solutions,and enhance the role IT plays in revenue growth and profitability foran organization.SKILLS SUMMARYWindows Server Operating Systems:Windows Server 2008,R2Workplace Software Experience:Citrix, Avaya, Remedy, IEX, Uniphi,CompTIA IT Solutions: Network+, Security+ Certification, Healthcare IT Technician,Server+Windows Client Operating Systems: Win Vista, Win-XP, Windows 7,8Microsoft Office Suite:Office 2007, 2010,2013 ProfessionalAdditional Areas of Experience:VMware vSphere 5.1Additional Areas of Experience:The use of Spectrum analyzers, oscilloscopes, cable tester, toner Additional Areas of Experience:Communications Security (COMSEC)Additional Areas of Experience:Communications – HF, UHF, VHF, & RFPROFESSIONAL HISTORYOptum CSS (Sep 2014-present) Technical Operations CenterAnalyst
- Responsible for creating access to various accounts
- Finds the causality of an issue & coordinates with the correct department to get it resolved (i.e. Telecom, Networking)
- Uses the established Help Desk process to handle tickets in a quick and efficient manner
- Uses Active Directory to close a variety of issues i.e. account lockouts, password resets,
- Contacts managers to gather information in order to diagnose and quickly resolve priority 1 issues
- Installation of numerous software programs
- Assist end users with basic repairs or fixes
- Install, test, and repair software for use with a hand-held device
- Install VPN access and troubleshot various issues
CENTURY LINK – (Feb-2013 – Sep 2014)IT Specialist-Tier 2
- Identify and troubleshoot a variety of technical issues, including PC configuration, password resets, telecommunications equipment, and LAN access
- Resolve issues relative to wireless interference
- Find and remove Malware
- Troubleshot and configured mobile devices
- Uses remote desktop to facilitate troubleshooting and software configuration
- Uses Remedy ticketing software to document resolution steps
- Reset passwords
- Resolved 95% of support trouble tickets with first attempt
AEROTEK/LSI – (Logistics Support Inc.) - (May-2011 –Sep-2012)Warehouse Specialist
- Responsible for ensuring material issued to the Defense Disposal System to be demilitarized and disposed of was located and set up properly for disposal
- Responsible for inventory control of Operating Materials & Supplies, (OM&S). Inventory was valued at $500 million
THE R&M GROUP – (Jan-2010 – Mar-2011Instructional Designer
- Developed an employee evaluation program
- Primary support liaison between employees and management with regard to employee relations
U.S. AIRFORCE-325TH COMMUNICATIONSSQUADRON – (Tyndall AFB-FL) – (Nov-2003 - Nov-2009)RF Transmission System Engineer
- Implemented and maintained network for connectivity, configuring circuits, maintaining and troubleshooting
- Maintained areas of radio frequency, wireless connectivity, wide-band and ground based satellite, and encryption transmission devices
- Identified problem areas using layout drawings, blueprint, schematics and pictorial devices and recommended repair strategy
- Used layout drawings, schematics, and pictorial diagrams to solve maintenance problems
- Managed client user accounts and organizational client device accounts
- Relocated A3 Blue Force tracking system; allowing seamless transition allowed pin-point location of all Coalition assets
- Restored range control’ key transmitter ensured successful air to air missile testing
- Repaired tactical digital link; improved voice security/jam resistance enhanced interface to Naval operations
- Assisted in joint effort w/cryto technicians; repaired faulty receiver restored AOR missile warning system
- Resolved assigned incident tickets within SLA documents and documented steps to resolution
EDUCATION & CERTIFICATIONS
- Villanova University- Information Systems Security Management Master’s Certificate
- Villanova University- IS/IT Project Management Master’s Certificate
- Southern Illinois University – Carbondale B.S. Workforce Education
- Electronic Principles & RF Transmission Systems – (Kessler AFB-MS)
- CompTIA – Security+, Network+ Certified, Healthcare IT Technician, Server+
- Microsoft-MTA-Windows Server Fundamentals
- ZyXEL Certified Network Professional-Security
- ZyXEL Certified Network Professional-LTE