Reset the wrong guys password

I work at our company helpdesk...had a ticket at work for an email issue and I mistakenly reset the wrong guys password. It was a branch managers password. I actually lost sleep thinking about what I should do. I'm wondering:

a) if I should text my manager about it, but then again that'll be admitting fault.
b) if I should call the guy directly...but he'll just get paranoid that we might be reading his email...then call and tell my boss (bad)
c) just let it be...if the guy cant login he'll call back to have the helpdesk reset his password.

I'm liking option "C" very well but something told me I better post this here to get some other opinions.

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Comments

YesOffense

Just own up to it, fix it and move on. Hiding and lying doesn't look good. You work in a field where people are paid to find out the root causes of issues, someone will find out, might as well be in front of it.

jeremywatts2005

No biggie just let him know you did it and that the help desk will help him when he gets in. That is way easier to explain then when I had a guy who sent a wipe and reload to a blackberry of a director in the government. Talk about whoops he remote wiped the thing. Once it was done there was no way to get ahold of him. So we had to hunt down who worked around him and explain. He was ticked especially since he was using it when we did the wipe. Now that is a screw up that you cannot undo.

egrizzly

What do you suggest I do? I actually went to our VP and asked him for the Network Engineer position mentioning to him that I was CCNP certified and had 10 years experience. He then interviewed me a few days later and after that said that he considered me a junior CCNA. He made no mention of that position I asked for to me ever since. Mind you the people working at the network infrastructure group have no certifications but they supposedly have experience, e.t.c .... the politics is much harder for me than the technical stuff.

shednik

egrizzly wrote: »

What do you suggest I do? I actually went to our VP and asked him for the Network Engineer position mentioning to him that I was CCNP certified and had 10 years experience. He then interviewed me a few days later and after that said that he considered me a junior CCNA. He made no mention of that position I asked for to me ever since. Mind you the people working at the network infrastructure group have no certifications but they supposedly have experience, e.t.c .... the politics is much harder for me than the technical stuff.

Always own up to what you do and to everyone who said just let it go well that attitude is going to bite you at some point in your career because everything is logged.

As for your recent question egrizzly you are a CCNP and have 10 years experience, are all of those in network engineering? What level of experience was the position looking for? Did you have experience in the technologies they were looking for specifically?

I've interviewed candidates with a CCNP and 10-15 years experience that were no better than the engineers on my team with 3-5 years experience and a CCNA. It's all about how well you can apply that knowledge and the experience you can bring to the table. Every industry can be completely different and expose you to different things, going from a global enterprise to a managed service provider was like day and night as an example.

egrizzly

Most of the experience is help desk and technical support. I have 1.5 years as a Network Analyst. My CCNA, CCNP was also self-study and doesn't have the name of an institution behind it.

wweboy

Call the guy explain the situation and have them reset their password again and apologize for the inconvenience. We've all made bone head mistakes but we aren't perfect and if you are up front about it and fix the issue the customer isn't going to probably care. If they care they may talk to your manager but if your manager has any sense he'll just assure the customer and move on.

no sense in losing sleep over it **** happens use this as a teaching moment and move on.

pevangel

egrizzly wrote: »

What do you suggest I do? I actually went to our VP and asked him for the Network Engineer position mentioning to him that I was CCNP certified and had 10 years experience. He then interviewed me a few days later and after that said that he considered me a junior CCNA. He made no mention of that position I asked for to me ever since. Mind you the people working at the network infrastructure group have no certifications but they supposedly have experience, e.t.c .... the politics is much harder for me than the technical stuff.

Sounds like you weren't able to wow your boss during the technical interview. Saying that he considers you to be a junior CCNA probably means that you're not a technical fit for the Network Engineer position. Certifications and experience don't mean much if you can't back it up during the technical interview.

Keep studying and make sure you know the CCNP materials well. Then, ask the Engineers if there's anything you can help them with. Offer to do the things that they have to do but don't like doing.