Issues with SmartEvent

Hi Guys,

So I am having issues accessing my smart event, seems to be licensing issues but that seems to be fine when I use the cplic print -x command

I switched to NGSE.01 from R77.20 and the error msg changes, I will appreciate any help/suggestions. Thanks

https://www.dropbox.com/s/ncs47cfnzb5q79w/crop.png?dl=0