JOB interview - Technology Support Specialist for ResponsiveEd School District

wrighttim

I have a interview with a school district and stressing over what they could throw at me. Its over the phone any advise on what to study up on. I just got my A+ and trying to get my first IT job so not sure how these IT interviews go. Worked at Apple but that interview was easy as pie. Thanks

scaredoftests

Well, most of the first phone interviews is just HR, the technical should be a later interview (face to face). You can ask questions like what servers do they have and what os the workstations have. From there, you can brush up on that avenue (most of the time, however, the first callers, have no idea)

wrighttim

you know thats what i thought but she did say it will be with the Technology Director, and possibly two Support Leads.

NetworkNewb

For my current position, I was told I would have a phone interview first. So I wasn't expecting much, expecting a bunch of generic questions from HR. So I decided to schedule it on my ride home from work and didn't really prepare much.

I start driving home and answered my phone for the interview, and it ended being the IT Security Supervisor calling. Thankfully I managed to get through it just fine. Definitely got nervous at first though!

wrighttim

Updated have 2nd interview. Any suggestions on what to brush up on? Thanks

cyberguypr

So was it an HR person as scaredoftests suggested? For the second round your best bet is to look at the job description and make sure you can speak to most of the things in there. We don't know what this is so can't really comment.

636-555-3226

List some of the job requirements and I can give you some questions to ask based off of that. Some samples:

Windows or UNIX environment? VM or physical? Flat network or segregated (student vs teacher vs administration)? Security concerns? What's your day-to-day role look like? Who do you report to?

wrighttim

Skill Requirements
•Knowledge of computer workstation setup.
•Ability to be self-motivated, communicative, and work independently.
•Ability to work with the Technology Team to see issues to resolution.
•Ability to multi-task and prioritize workload throughout region.
•Knowledge of computer hardware and software applications.
•Ability to install, maintain and repair computers and peripherals, including printers, modemand scanners.
•Ability to install and maintain network cables and hardware.
•Ability to diagnose and resolve computer hardware, software, and network problems.•Ability to travel as required
Major Responsibilities and Duties:
Installation
· Install and upgrade computers and peripherals throughout the district.· Install network cabling and network peripherals throughout the district.· Relocate computer hardware, peripherals, and equipment as needed.
· Install and configure software as needed.
· Assist with the installation, maintenance, troubleshooting, and repair of datacommunications circuits and equipment.


Equipment Repair and Maintenance




· Diagnose and repair equipment, including printers, terminals, and personal computers.





· Diagnose and repair equipment, including printers, terminals, and personal computers.
· Service equipment according to established preventive maintenance schedule.
· Maintain accurate updated records of preventive maintenance.
· Maintain accurate records of time and materials required to perform repairs and service.
Technical Support
· Analyze and resolve technology issues using logic and creativity, following establishedprocedure, and exhibiting a commitment to seeing the problem through to resolution.
· Process technology requests using help desk software and ensure issues are resolved orescalated in a timely manner.
· Respond to questions and resolve problems for users in person, via telephone, and/orremote access; Assess end-user needs and provide training as needed.
· Work cooperatively with end-users to detect and resolve hardware problems.
· Communicate with District IT personnel and software/hardware vendors to resolve end-user problems.

wrighttim

it is a interview with the same people agian

NetworkNewb

As long as you understood everything in the A+ I think you should be handle any technical questions based on those requirements. IMO the best thing you need to do is to go into the interview with a lot energy, be confident, and show your enthusiastic about the chance to work there.

Best of luck!

Legacy User

I wouldn't be surprised if they ask how would you troubleshoot an issue to see your thinking process.

vaguemedia

Brush up on your A+ skills. Be able to back up what you were tested on.

Most of the time, they are willing to train the right person who has the right attitude. Don't overstate or even focus on your knowledge, unless they take the conversation in that direction. You probably should be thinking about positive ways to answer questions about difficult customer service situations. You're interviewing for a service industry position, like it or not.

Someone on here recently stated that IT is 90 percent communication skills, and ten percent technical knowledge. I believe that is a true statement, maybe more so in the entry level positions.

wrighttim

I got the Job! Thanks for you guys help and Info

cyberguypr

Congrats!