Is this what help desk work is really like?
So, I landed my first IT job on a helpdesk dealing with a variety of issues customers have with their systems/programs. My company seem to not care about the customer they just want to obtain large quantities of calls to make them look good and pretty much whip employees to solve the issue within 5 minutes and move on. It doesnt even matter if we give customers wrong info as long as we keep taking and ending calls. Is this normal? Im wondering if its the company or whether this is standard? If its standard then I will get out now tbh because its a crap way of working and causing me distress.. its actually making me hate IT.