Please take a look at my resume :)

loss4words

Hi guys!

I'm currently working in a Desktop Support department performing the role of Desktop Support Engineer/System Administrator/Technical project Manager. However, I feel that I'm underpaid and unappreciated so looking to start applying for a new job while finishing my MCSA studies and starting to study at WGU. Could you guys please take look if my resume looks ok or if something needs to be changed? Thanks a lot and sorry for poor formatting

Summary:
Intelligent and reliable professional with extensive experience installing, maintaining, upgrading and troubleshooting desktop and server systems. Self-learner, motivated to move up in IT industry I am searching for an opportunity to advance to a more challenging position. I enjoy working alone or with a team and find great joy interacting with my peers, clients and superiors. My ideal position would let me use the skills and knowledge I have gained while working with COMPANY NAME as I continue to broaden my skill set.

Education:
Katharine Gibbs School, New York, NY
Associate Degree in Computer Network Operations. Course Completion include: A+ & MCSE 2003

Currently pursuing a degree in B.S – Network Administration through WGU

Certifications:
• COMPTIA A+
•COMPTIA SECURITY+
•MCP (70-240) – Installing and Configuring Windows Server 2012
•ITIL Foundations

Skills:
• Configuring and maintaining Windows Server environment including Active Directory and Group Policy
• Maintaining production critical services including SCCM, WSUS, Print Server, and Symantec Endpoint Protection Server
• Creating, maintaining and deploying Windows images and application packages using MDT and SCCM
• Working with SCCM 2012 to deploy software, collect inventory, remotely manage Windows workstations and utilize its capabilities to increase productivity and level of service.
• Using open source tools such as DeployStudio and Munki and deploy Mac OS X images and applications to Macintosh computers
• Supporting various client operating systems including Windows 7, Windows 10 and Mac OS X
• Creating and delegating projects to team members to increase department productivity

Experience:
COMPANY NAME New York, New York
IT Support Analyst I 02/2014 - Present
• Administering SCCM 2012 by creating application packages, collecting inventory information, remotely troubleshooting end-user issues while working on upgrading and improving current IT infrastructure.
• Using SCCM/MDT to capture and deploy images to Windows workstations and creating PC images based on departmental needs.
• Using DeployStudio and Munki to create and deploy Mac OS images and applications remotely to end users.
• Creating new projects and delegating tasks to other members of the team to increase productivity
• Configured and maintaining a Print Server, WSUS server and Symantec Endpoint Protection Manager server to streamline printer driver and Windows Update delivery to end users, and proactively detect and remove virus infections on PCs.
• Maintaining computer and user accounts in Active Directory and using Group Policy to configure Windows settings.
• Providing occasional Level 2 on-site technical support to users in PC and MAC environment.
• Modifying WIKI pages to have the most up-to-date troubleshooting steps for Desktop Support and Service Desk departments.

COMPANY NAME New York, New York
Computer Support Technician 01/2010 – 02/2014
• Supervised part-time student staff and assisted them with solving technical issues.
• Created and modified technical and user support procedure manuals and reference guides.
• Provided account maintenance for internal library applications such as Aleph and Bobst Library Wiki: add/delete and modify account settings and assisting with password resets.
• Troubleshot and solved computer issues as problems were reported.

COMPANY NAME New York, New York
IT Support Analyst (Contractor) 09/2008-01/2010
• Performed diagnosis, service and maintenance on all PC and Mac workstations.
• Troubleshot hardware and software problems and installation when needed.
• Supported handheld devices such as iPhone and Blackberry smart phones for end users.
• Using Norton Ghost and Smart Deploy software to image computers to increase work productivity.

Languages: Fluent in Russian

DCD

Not bad but you should have use a link to a PDF or word document so we could see the spacing and font. On the resume move the Certifications above Education and take out "Currently pursuing a degree in B.S" save that for the interview. On the Summary cut out everything from "Self-learner" on it's fluff.

superbeast

I don't think he's looking for format advice, if so he can easily Google that.

In regards to content, I think you've outline everything given your history and went into detail about what your roles/duties were. This is good as most IT related fields are going to want to know details of what you specficially did. Generalities may work in a customer service type of environment but with IT specifics are good as gold.

I would move your Education/Certs to the bottom as I believe experience would be primary and education secondary, but thats just my personal opinion. Not sure if you have one, but a good cover letter will always make you stand out above those that do not have one. I had recently obtained my AS in Computer Information Systems and though I would try to apply for some jobs, maybe get an interview here and there just to get my feet wet and know what to expect when I am ready to be more aggressive with applying in the IT industry. I honestly believe my cover letter was able to get me more interviews than if I did not have one. I'm sure the AS degree helped meet the minimum education requirements but I think the cover letter sold me more than my resume. Don't get me wrong, I still had to sell myself while in the interview but the cover letter will help you get that interview. Long story short, my first IT interview decided to give me a shot and landed my first IT job.

Good luck!

DCD

superbeast he asks for the resume to be look over. If you look at the certifications you would see that the aliment is off and he has words in the bullet columns. Also it looks like it could be a two pager.

cyberguypr

Formatting is key to me, as I see many candidates fail to provide a properly formatted resume. As a result, I do not provide constructive feedback on resumes unless they are in PDF or DOC.

sillymcnasty

Did you work for CUNY? Seems like you would be one of my coworkers lol

loss4words

sillymcnasty wrote: »

Did you work for CUNY? Seems like you would be one of my coworkers lol

Hehe no, not CUNY, but good to know I'm not the only one

loss4words

Here's a link to my resume, guys. Thanks a lot for taking a look.

https://drive.google.com/file/d/0BxNSOW0VzSShbVl3NjRnaFpVaWs/view?usp=sharing

tmtex

He is a She or am I wrong

loss4words

Anyone?

DCD

I think everybody is waiting for you to finish your corrections first. Take off the Languages section.

AverageJoe

Couple of quick recommendations:

Summary... largely fluff. I'd shorten it.

Education... put degree above school name and remove course completion line.

Skills... shorten.

For some bullets you end in periods, for others you don't. Make them consistent.

I agree with superbeast that experience should probably be ahead of education.

Just my 2 cents.

loss4words

Thanks guys. Is this a little better?

https://drive.google.com/file/d/0B3-rOZWLTtdZWUVLTmE5VDh5S2s/view?usp=sharing

Edit: The formatting on the left side appears a little off but I have fixed it on the main document.

Thank you!