Moving further into security / resume review

Mooseboost

I have been looking to move further into security. Although my title now is a Security Engineer, most of what I do is more of network support with some security aspects. My ultimate end-goal is penetration testing, but I don't believe I am at a point where that is a reasonable next-step for me. I know that I will need more experience before I can wear that hat.

My network theory/knowledge and troubleshooting abilities are solid and I have a decent grasp of security. I know that the areas I need to improve on (mostly system side of thing like Linux, AD, etc) and I am studying independently to try and bridge that gap.

What I think is the most reasonable next step for me is to move to a position similar to a security analyst, transitioning from NOC work to SOC work ( I know I will have to start at Tier 1) , shifting my emphasis from networking focused to be more involved with security (SIEM, Malware, etc)

I'm currently working the ECPPT and hoping to transition into the OSCP shortly after I complete it.

Before I start working towards my next step, I know my resume could use a lot of work. Any advice and pointers, either on the resume or transitioning to security would be greatly appreciated!

636-555-3226

Any chance I could get you to copy & paste that into here, or save it as a JPG? I don't open files from strangers!

Mooseboost

Sure thing!

Some Guy
8675309 | That.Dude@SomeDomain.com


Professional Summary

As a network engineer I methodically approach problems with genuine curiosity. My goal is to be able to not only provide a solution but to understand the nature of the problem at a fundamental level so that I can provide efficient resolutions and work towards improving systems to prevent reoccurring issues.

Experience

MSP
Network Security Engineer II
October 2015 – Present
MSP is a leading provider of managed security solutions with an emphasis on SMB customers. In addition to providing direct services, MSP also offers comprehensive private label security solutions to major ISPs and partners with Major_Content_Provider to provision and manage VPN concentrators for vendor connectivity to the their enterprise network. As a Network Security Engineer my primary responsibility is to field incoming calls through a phone queue system and respond to customer submitted tickets.

 Leverages Dell SonicWALLs comprehensive security suite to provide threat detection and mitigation. Provides weekly security reports through the Global Management System detailing bandwidth and security overviews.
 Provides advanced tier support for customer services such as Hosted Exchange, DNS and Spam Scanning.,
 Serves as a point of escalation for lower tier support and mentors Tier 1 Engineers to develop troubleshooting methodology ensuring efficiency at all support levels.
 Provisions and maintains Juniper SSG and SRX VPN concentrators.

Fiber
Product Specialist July 2015 – October 2015
Fiber is a small State_I_Live based service provider, offering a variety copper and fiber services to both residential and business customers. As a Product Specialist my role was to take incoming calls through a phone queue system and provide quality customer service with a focus on first call resolution and customer satisfaction.

 Provisioned and supported ADSL2+, GPON, VoIP, IPTV, and POTS.
 Ticket ownership from initial trouble logging to resolution, providing follow up for any trouble that requires escalation.
 Responsible for troubleshooting all connections up to the DMARC.

Computer Shop
PC Technician February 2012– January 2015
Computer Shop is a small family owned computer repair business. As a PC Technician my responsibilities included interacting with clients, accurate diagnosis of hardware/software failure, and timely repair. In addition to providing repairs I also hand built custom machines, setting up and test any overclocking and ensuring stability of the system.

 Provided hardware and software recommendations to clients based on budget and desired usage.
 Setup home networks for customers including running cabling, router setup, and wireless device setup.
 Documented repair process and provided copies of all evaluations to customers including quotes for repairs, installs, and build outs.

Certifications

 Cisco Certified Networking Associate (CCNA:R&S)
 Juniper Networks Certified Specialist Security (JNCIS-SEC)
 eLearnSecurity Junior Penetration Tester (eJPT)
 CompTIA Network+ (Network+)
 CompTIA Security+ (Security+)
 Dell Certified SonicWALL Security Administrator (CSSA)
 Del Certified SonicWALL Email Security Administrator (CSSA Email)
 Dell Certified Global Management System (CSSA GMS)

mbarrett

Ditch the professional summary, it's just fluff that says nothing about what you have accomplished. Your goal with your resume should be to get the job that you are applying for - nobody wants to hear about your career goals unless they specifically ask you.

The technique you are using to describe the company you worked for is distracting. Managers don't want to wade through words that don't address what you actually did. Instead of "Computer Shop is a small family owned computer repair business." just say "As a PC Technician my responsibilities included..." - nobody is interested what kind of business Computer Shop is in. If you want to qualify your own experience there, you could say "As a PC Technician for a small family-owned computer repair business my responsibilities included..." If you want to communicate your own scope of work there are ways you can do it without making your resume sound like it's describing the entire business. If people are really curious, then it will come up in an interview.
If this shortens your resume - good! It makes it easier for people to get straight to the point and not waste any time. If you feel the need, you can always make it longer by adding additional accomplishments.

Mooseboost

You know - I had really been wondering about the summary. To be honest, I build this using some template guideline.

I know that with my limited experience, I definitely want to keep it down to one page. I'm going to reword it and remove the descriptions of the businesses out.

Mooseboost

I have it down to a simple version. It looks a lot cleaner with the gumble taken out and fits nicely on one page now.




Experience







MSP
Network Security Engineer II


October 2015 – Present





As a Network Security Engineer my primary responsibility is to field incoming calls through a phone queue system and respond to customer submitted tickets.

• Leverages Dell SonicWALLs comprehensive security suite to provide threat detection and mitigation. Provides weekly security reports through the Global Management System detailing bandwidth and security overviews.
• Provides advanced tier support for customer services such as Hosted Exchange, DNS and Spam Scanning.,
• Serves as a point of escalation for lower tier support and mentors Tier 1 Engineers to develop troubleshooting methodology ensuring efficiency at all support levels.
• Provisions and maintains Juniper SSG and SRX VPN concentrators.

ISP
Product Specialist

July 2015 – October 2015





As a Product Specialist my role was to take incoming calls through a phone queue system and provide quality customer service with a focus on first call resolution and customer satisfaction.

• Provisioned and supported ADSL2+, GPON, VoIP, IPTV, and POTS.
• Ticket ownership from initial trouble logging to resolution, providing follow up for any trouble that requires escalation.
• Responsible for troubleshooting all connections up to the DMARC.

Pop Shop
PC Technician

February 2012– January 2015



As a PC Technician my responsibilities included interacting with clients, accurate diagnosis of hardware/software failure, and timely repair. In addition to providing repairs I also hand built custom machines, setting up and test any overclocking and ensuring stability of the system.

• Provided hardware and software recommendations to clients based on budget and desired usage.
• Setup home networks for customers including running cabling, router setup, and wireless device setup.
• Documented repair process and provided copies of all evaluations to customers including quotes for repairs, installs, and build outs.

Certifications

• Cisco Certified Networking Associate (CCNA:R&S)

• Juniper Networks Certified Specialist Security (JNCIS-SEC)
• eLearnSecurity Junior Penetration Tester (eJPT)
• CompTIA Network+ (Network+)
• CompTIA Security+ (Security+)
• Dell Certified SonicWALL Security Administrator (CSSA)
• Del Certified SonicWALL Email Security Administrator (CSSA Email)
• Dell Certified Global Management System (CSSA GMS)