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Call center to Desktop support
ElGato127
Member Posts: 130 ■■■□□□□□□□
Hi everyone,
I just had a quick question that may have been answered elsewhere, just couldn't find it.
I have a year of solid help desk (inbound call center) experience. During that year I've handled a huge variety of stuff, supported more applications than I knew existed, and really grown as a technician. My question is how would I know if I'm ready to go for a desktop support role (reimaging, delivering hardware, repairing hardware, etc.)?
Thanks
I just had a quick question that may have been answered elsewhere, just couldn't find it.
I have a year of solid help desk (inbound call center) experience. During that year I've handled a huge variety of stuff, supported more applications than I knew existed, and really grown as a technician. My question is how would I know if I'm ready to go for a desktop support role (reimaging, delivering hardware, repairing hardware, etc.)?
Thanks
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scaredoftests
Mod Posts: 2,780 Mod
Send out your resume, see if you get any calls and go on a interview. If you pass the interview, you are 'ready'.Never let your fear decide your fate.... -
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PocketLumberjack
Member Posts: 162 ■■■□□□□□□□
You have your A+, Net+, and Sec+... You're ready if you remember even 20% of what you learned in those certs. Honestly Desktop Support is cake.Learn some thing new every day, but don’t forget to review things you know.