Laptop Loaner Agreement Issue

coldbug

No one is following the procedures here at work. Looking at the entries. There's a 9 month gap between the last loaner and the previous loaner given out dates. It is insane. If people do what they're suppose to do, the world would be a better place. The process is to scan the agreement form into the database once the laptop is picked up and signed by user. How hard is that to do?

Do you guys know any programs available online that I can utilize to do this? I think it will be better if user goes to that site and fill out the info then come to I.T pick up the laptop. That way, both IT Dept and User can check and update the status anytime.

NetworkNewb

Make a calendar in exchange for each laptop and require them to book it through there. We did that at a previous company I worked at.

TechGromit

I'm confused what your trying to accomplish here, are they suppose to return the loaner within a limited time period?

cyberguypr

I'm also confused. Who is not doing their job, users or support personnel? Sounds like a people problem, not a technology one.

NetworkingStudent

I think it's a people problem as well. Your first sentence is ...No one is following the procedures here at work.

I found this online, it might be a good program.

LITS Laptops for Lending
Laptop Lending

Request form:
https://brynmawr.wufoo.com/forms/request-for-facultystaff-loaner/

A place to make forms:
https://www.wufoo.com/

Good Luck

ande0255

Meraki MDM! Given them all tablets and lock those things down til they can't hardly google your companies name in Internet Explorer!

Seriously though, I'd send out out something very official and nasty sounding to the entire company about unreturned company assets, than go start tapping people on the shoulder who having issues.

Unless you are talking about how shitty your company has managed to do at tracking your inventory, and you get to clean up the mess, than that sucks and I still advise MDM or a company wide email and some individual attention if assets are just missing.

It might not get a single asset returned, but if you come off as a prick about borrowed assets (as you should), people will stop taking them.

And might also think your a prick... so weigh that into consideration as well

TheFORCE

Do the laptops follow a naming convention different than desktops or servers? If they do, then go to AD and list all the laptops, block network access and see how fast they get returned. Or you can run a script for those laptops to find the last person that logged on, then call them and tell them they are missing paperwork. If some of those users are no longer active then take it to your boss and tell them you cant find the asset.

blargoe

They are probably using them at home for personal use.

Like was mentioned above, this is a people and a management problem. You can implement all of the systems and processes you want, if the people do not follow the processes and the management holds no one accountable, then you are chasing wind.

NetworkNewb

coldbug wrote: »

That way, both IT Dept and User can check and update the status anytime.

This last line made me think he was looking for a good way to track the laptops for both the IT dept and Users. Thats why I figured he could just set them up like conference rooms and make them calendars.

Fulcrum45

We created shared resources for things like this and made them book it through the calendar. Treat it just like a conference room- only one person can use it at a time and must schedule its use. Perfect example of when IT needs to step on some toes to maintain order.

coldbug

Yes..i'm chasing the wind. It's a people problem. I don't feel like following the process since no one is doing it. Why would I?

TheFORCE

coldbug wrote: »

Yes..i'm chasing the wind. It's a people problem. I don't feel like following the process since no one is doing it. Why would I?

Because you are the one that will be tasked to manage it.

If your company allows the use of Google, you can create a Google form with all the necessary information and have the people complete it online anf submit it to you. You can also export the list and get real time notifications when someone submits a form. Really easy.

OctalDump

So a process problem, where it's too easy for people to not follow the process or rather maybe it's more attractive for people to not follow the process. You can use technology to fix this - eg, the laptop can't be used until the booking in process is completed, 24 and 1 hours' notice of the return date, and the laptop ceases to function at 25 hours past the due back date. That's all stick, though. So, part of the booking could be to make the laptop come to them, fully functional, maybe delivered by a tech who can help with any last minute set up issues. Similarly, return could involve someone coming to them to wrench it from their hands, or an easy process to extend the booking if needed, like as part of the notification of return "If you still need it, click here".

scaredoftests

Install HIPS, the moment they don't return the laptop, access can no longer be had on the laptop.