Please review my CV / resume

Greetings to you all, I think I maybe in need of a CV overhaul so please take a look at my website Richard Coleman's homepage - Home
My CV is available here along with other information about my past.

Thank you.

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Whistlestop

nearly 50 views and nobody has anything positive or negative to say about my CV? I will copy and paste my CV below if you're scared to visit my site General Name & firstname: Coleman, Richard City & Country: SE London, UK Nationality: British Married: Yes Driving licence: Full UK Phone +44-7790-551-301 Email racoleman@cix.co.uk uk.linkedin.com/pub/richard-coleman/0/603/138 Languages English native Dutch moderate Security ckearance SC until 2011 (held by EDS) now expired CSCS 5 years from August 2014 Certification scheme for building site safety CRB 1 year from May 2015 Richard Coleman Personality/ roles I work as a specialist 2nd line desktop support individual. I am extremely knowledgeable in this area, with some limited low-level experience of server & Exchange (mainly due to being constrained by large & government-orientated organization strictly to that role). I have a lot of 1st line experience in AD (Active Directory); have done some 1st line work (mainly as an adjunct to my 2nd); some low level experience of project work; 3 years of team leading/ managerial. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ I am extremely versatile with a very wide range of interests. This expresses itself both in my personal & professional life. I am very flexible and, combined with an ability to pick things up quickly, has meant that I can adapt to new situations quickly, both in the UK & abroad (I have worked for over 8 years in The Netherlands , US, Belgium, Germany). I love learning about new technology and is applies this to my work. I enjoy sharing my knowledge with others & spend some of my work time training others. In the past I have acted as a team leader, supervisor, manager, having done this for some 3 years in total. am comfortable as both a team player & working alone. My past employers have appreciated my independence and responsibility. I had UK high level Ministry of Defence security clearance (SC expired 2011). I now have an enhanced CRB. Function 2nd line desktop support – 1st line server support - helpdesk - low level project management - team leading Keywords which characterise Richard Coleman

Analytical - problem solver
Gets on well with people
Good sense of humour
Good communicator
Extremely flexible
Disciplined
An initiator
Quick to pick things up
Eager to learn
Pragmatic
Documents everything

Hobbies Cycling, SF, cooking, cricket, jazz, music in general, ten-pin, computers, houseplants, dogs Achievements Not Related to Work: Ran jazz club for 3 years Published conservation magazine for 4 years Site rep for allotment & had it converted to organic only Created organic orchard on allotment Started computer cooperative Presently organizing residents' association [h=3][/h] Educations and courses Professional education Kind of education Level CERTIFICATE Dutch language Studying at present MCDST Studying at present ITIL Studying at present Novell 3.1 CNE Course successfully completed Data comms Racal education 1982 CDC hardware engineering (self-financed) Course successfully completed 1976 General education Diploma in Socio-Legal Studies Part-time college Diplomas 1982 UK ‘O’ level passes in English language, English literature, technical drawing, geography, mathematics, chemistry, statistics General 1968 [h=4]REMAINING SKILLS / EXPERIENCES[/h] Kind Description Hardware Dell, Compaq, IBM, HP, Fujitsu (all of these for laptops, PCs & printers) Network systems Novell 3.1 & 4 – TCP/IP Mainframe support IBM CICS, VTAM (not since 1990) [h=4]Support experience[/h] Hardware engineer: Data comms: Microsoft PC/ desktop support: MacBook Server support: IMAC/ installation/ floor walking: Server admin: Exchange admin Helpdesk: Supervision: Project management: Mainframe support: Windows (NT, 98, 2000, XP, 7, 10) Office suites: All Microsoft (97, 2000, 2003, 2010); Openoffice 6 years 8 years 17 years 6 months 8 years 23 years 4 years 4 years 15 years 2 years 2 years 8 years 17 years 17 years 1^st line 3^rd line 3^rd line 1^st line 1^st line 3^rd line 1st line 1^st line 1^st line 2nd line 2^nd line 2ndline Hardware engineer: Data comms: Microsoft PC/ desktop support: MacBook Server support: IMAC/ installation/ floor walking: Server admin: Exchange admin Helpdesk: Supervision: Project management: Mainframe support: Windows (NT, 98, 2000, XP, 7, 10) Office suites: All Microsoft (97, 2000, 2003, 2010); Openoffice 6 years 8 years 17 years 6 months 8 years 23 years 4 years 4 years 15 years 2 years 2 years 8 years 17 years 17 years 1^st line 3^rd line 3^rd line 1^st line 1^st line 3^rd line 1st line 1^st line 1^st line 2nd line 2^nd line 2ndline Hardware engineer: Data comms: Microsoft PC/ desktop support: MacBook Server support: IMAC/ installation/ floor walking: Server admin: Exchange admin Helpdesk: Supervision: Project management: Mainframe support: Windows (NT, 98, 2000, XP, 7, 10) Office suites: All Microsoft (97, 2000, 2003, 2010); Openoffice 6 years 8 years 17 years 6 months 8 years 23 years 4 years 4 years 15 years 2 years 2 years 8 years 17 years 17 years 1^st line 3^rd line 3^rd line 1^st line 1^st line 3^rd line 1st line 1^st line 1^st line 2nd line 2^nd line 2ndline Management experience For your information a brief overview of my managerial/ supervisory experience

12 months in the US as network supervisor (1984/5)
2. 4 months network manager for ESA in Darmstadt, Germany

6 months as network manager for Memorex, 1987

2 months site manager, ACT 1991
4 months team supervisor, DERA 1998/9
4 months Project team leader, DHL, late 2007

2 months Team lead, Rolls-Royce, 2008

4 months Service desk supervisor SwissPost 2011
4 months helpdesk supervisor, Purple Matrix

Total of 40 months over the years JOB EXPERIENCE Many of my roles have been on defence sites, so I am legally constrained by the UK Official Secrets Act as to what I am allowed to say. I have a CRB from March 2016. February 2016 – present Newham college Permanent senior desktop support at Newham college I am working as senior desktop support for Capita at Newham college in a team (9 personnel) who support more than 12,000 students and 900 staff.We look after 3,000 desktops and laptops, server management, cabling and network. The college's main site is in East Ham, with a further site in Stratford, and six further local neighbourhood learning centres. This is a permanent role. My function is 2nd line support for Windows, general fault finding, some low level support (hardware fixes, telephony, projectors, networks, Interactive whiteboards, servers, printers, tablets). The site is 99.9% Windows 7, a little W10 & I have picked up some moderate Macbook skills.We use LanDesk, Remedy, AD & cable testers. I do the bulk of supervising of work experience students. Although I spend 85% of my time at East Ham college, I'm also seconded to Stratford a couple of times a month to cover sickness or leave, as well as occasional visits to a few other sites for fault resolution. November-December 2015 Various shop installs Installation, rollout of upgrades to shops for Lloyds Pharmacy & Moss Bros. May-October 2015 Scotia gas networks (HP CDS/ Manpower 2nd line desktop support supporting XP, W7, Office 2003/ 2007/ 2010/ 2013, printers, hardware, etc 1^st line support - Lync, Lotus Notes, Exchange vault. Contract extended. April/ May 2015 Macmillan Press, Kings Cross Short office move; very low level Feb -April 2015 RNIB (Cooper Lomax) 2nd line desktop support Contract supporting users in RNIB near St Pancras using W7, Office 2003/ 2007/ 2010. Moving users onto W7 from XP. Using ZenDesk (had a 98% approval rating over 2 months) Also specialist software (ZoomText & Jaws) for the large numbers of visually impaired staff members in the office. October 2014 - February 2015 Puple Matrix Helpdesk supervisor/ scheduler Responsible for supervising the day to day activities of 8 engineers. Company is a small managed services company looking after some 50-60 SMEs in the London areas. for various schools round London area; upgrading a mixture of in-school IT systems; also some installation & floor walking. Involved: working with the school, representing Civica at low level meetings; deploying kit be able to problem solve to level 2; manage a team of DE’s across the scheme; oversee installations for AV, access points etc; rack/stack servers August - September 2014 Civica (Empowered) Deputy project management Covered for various schools round London area; upgrading a mixture of in-school IT systems; also some installation & floor walking. Involved: working with the school, representing Civica at low level meetings; deploying kit be able to problem solve to level 2; manage a team of DE’s across the scheme; oversee installations for AV, access points etc; rack/stack servers June - July 2014 Apponotec, Swanley 1^st/ 2^nd line onsite/ helpdesk Support for SMBs in Kent/ SE London, central London. Windows XP & 7, Windows 7, Office 2010 desktops & laptops. Support, IMAC, server. October 2013 - March 2014 NHS Oxleas (GSA) 1^st/ 2^nd line helpdesk (2 months); 1^st/ 2^nd line onsite support (4 months). Supporting Windows XP/ Office 2010 desktops & laptops. Support, IMAC, Active Directory, proprietary NHS software, Novell (Zenworks, Service desk, Groupwise email). 4 months of onsite support, which was acting as a service engineer, driving round Bromley, Bexley, Greenwich to Trust sites, diagnosing & fixing 1^st & 2^nd line support problems. Contract has now been extended 3 times May - August 2013 (5 roles) Employer 5: Newham/ Stratford colleges (Orderwork) Windows 7 rollout & floor walking Employer: 4 NHS Medway hospital (Polar recruitment) Low level Citrix install of printers Employer: 3 Raymond James financial services Function: 1^st/ 2^nd line desktop support for Windows XP & 7, Office 2010, PCs, IMAC, various financial products Employer: 2 NHS – KMCS 2^nd line desktop support for Windows XP/ Office 2010 desktops & laptops. Support, IMAC Employer 1: Cabot financial Kings Hill (GCS) Function: 2^nd line desktop support – Supporting Windows XP/ Office 2010 desktops & laptops. Support, IMAC Period: Oct 2012 - Feb 2013 Employer 1: Maidstone & Tunbridge Wells NHS (LA International) 3 months Employer 2: Homerton NHS (Max20) 1 month Function: Maidstone - 2^nd line desktop support – Supporting Windows XP/ Office 2010 desktops & laptops. Support, IMAC, Active Directory, proprietary NHS software, VM Player, Zenworks, Landesk helpdesk Homerton – 1^st & 2^nd line helpdesk, XP, Active directory, Office 2010 June 2012 - Sept 2012 LSE, London (Badenoch & Clark) 2^nd line desktop support/ Windows 7 rollout Supporting Windows 7/ Office 2010 desktops & laptops..Support, IMAC, Active Directory, proprietary LSE/ acadmic software support. Part of the role included ad-hoc Windows 7 rollout for individuals & small departments. March 2012 - April 2012 (4 weeks initially,extended to 7) East London NHS Foundation Trust (MatchTech) Floorwalker - My role is floorwalker, going to various NHS health clinics & doing basic support on Windows (XP & 7), Office 2007/ 2010, working on Server 2008, updating exchange server via Active Directory. The role consists of moving users from one domain to another, October 2011 - February 2012 (1 month initially, extended 3 times) SwissPost, Richmond (Reed) Service desk supervisor Responsible for the work of 4 people working on a Windows 7 service desk, dealing with multiple problems (majority unique to SwissPost. Also tasked with improving Service desk software setup. Doing backup checks on Windows server 2003/ 2008 using Symantec Backup. May 2011 – September 2011 Employer Three roles (MEE, Breda .... Unilever, Vlaardingden … then SCR) Function 1 Exchange mailbox transfer - Was using Exchange Management console, Exchange tools & Workspace Management console to transfer 300 Exchange accounts from one system to another. Function 2 & 3 Rollout x 2 Both roles … Windows 7 rollout and hardware upgrade. November 2009 – March 2011 Allied Worldwide (Kimberly-Clark, Zaventem & Fluke, Eindhoven) KC site support engineer (1^st & 2^nd line) – Windows 7 rollout & support (Fluke) This was actually two roles; 12+ months at KC, then Windows 7 rollout with Fluke At KC Zaventem office I was responsible for total service desk support for 100 people. The site is using Windows XP Pro, Windows 7, Office 2007, Office 2010, HP SD helpdesk,. Responsible for everything on site – telephone problem support, patching, ordering of equipment, beamers, site admin, printers, asset maintenance, supporting iPhones & Blackberry; daily server backups; all on-site cabling; dealing with suppliers.. Some support given in Dutch. Was supporting a number of senior managers & VPs. At the end of the KC period, Allied moved me to their site in Eindhoven (Fluke) where I was doing a Windows 7 rollout for laptops & desktops. February 2009 - October 2009 CB&I Lummus, Den Haag (Next Ventures) Helpdesk support engineer (1^st & 2^nd line) Responsible for service desk support for 1000 people in the Den Haag HQ office of CB&I Lummus (Chicage Bridge & Iron). The site was using Windows XP Pro, Office 2003, Office 2007, Lotus Notes ver 7., VHD helpdesk, Dameware. Responsible for asset maintenance. Some support is given in Dutch. Contract has been extended by a further 6 months. During the period here, CB&I Lummus changed domains, which presented many interesting challenges. July 2008 – January 2009 Cisco/ IBM Amsterdam Zuidoost (Preferred) Senior desktop support engineer Responsible for laptop support for 1100 people in the Amsterdam HQ office of Cisco. The site is using Windows XP Pro, Office 2003 & Office 2007, Cisco telepresence, Remedy, VOIP phone support Please note that this is NOT a role supportingCisco products, but supporting the Cisco people themselves & their laptops. Some limited Dutch spoken. May 2008 – July 2008 Rolls-Royce (EDS), Filton (SCom) Team/ project lead, XP rollout, floor walking Team lead (3 people in total) for a project upgrading & rebuilding high end PCs, using Ghost & Active Directory. Carrying out 2nd/ 3rd line support on machines rolled out & doing floor walking support. February 2008 – April 2008 EDS Defence, Hook (Computer People) Rollout/ support Rollout/ upgrade/ support of PCs & laptops. Installing BeCrypt encryption & moving users to a secure LAN. XP, Office 2007, Active Directory, account creation tools. September 2007 – December 2007 DHL, Netherlands & Belgium (VECTOR) Project team leader/ PC audit Job description Supervisor (1 person), project manager, auditor on PCs in DHL in The Netherlands & Belgium. January 2006 – September 2007 Rolls-Royce (EDS), Filton (Computer People) 2^ND/3^rd line desktop support Installation, administration & support of Windows 2000/ XP OS & Microsoft office 2000 & 2003. Also employed Vantive, Blackberry & Service Centre. Low level AD (Active directory). PointSec encryption support & installation. Remote tools used extensively – Tivoli and Dameware. Also employed covering HM Prisons, Dept of Work & Pensions, Scottish Courage, Crown Courts, Towers Perrin, Kraft foods & EDS itself. For some time was the sole support person for the whole of Rolls Royce, Filton. Highlights of work previous to the above (incomplete work history) November 2004 – December 2004 British Army Land command HQ, Salisbury (Best People) Floorwalker/ Active Directory admin Floorwalking; NT to XP rollout, with Office 2003 & limited Active Directory. November 2003 – October 2004 Rolls-Royce (EDS), Filton (Computer People) 2^ND/3^rd line desktop support Installation, administration & support of Windows 2000/ XP OS & Microsoft office 2000 & 2003. Also employed Vantive, Blackberry & Service Centre. Low level AD (Active directory). Remote tools used extensively – Tivoli and Dameware. Also employed occasionally covering Southmead hospital , doing 1^st & 2^nd line support on W95 & W2000. January 2003 - November 2003 Airbus, Filton (Synergy) 2^ND/3^rd line desktop support/ 1^st line admin support Installation, Windows NT & 2000 admin, desktop support on NT & 2000 using SMS; Dameware & AHD (Advanced Helpdesk); original contract for 13 weeks, extended a further 26. Training new starters. June 2002 - November 2002 Portsmouth Naval base/ DCSA (Orion) 2^ND line desktop support/ 1^st line admin/ Exchange support NT support & installation; Exchange & NT server administration. December 2001 - May 2002 Opel Credit, Belgium, Netherlands (ECommerce) 2^nd line rollout/ support Installing proprietary software on PCs in Opel dealerships throughout Netherlands, on all types of Windows machines (98, NT, Me 2000, XP, 2000, terminal servers). Then transferred to Belgium (new contract/ different country) to carry out the same work. September - November 2001 UK Government department (Datasource) 2^nd line Outlook rollout Not legally allowed to comment further June 2000 – July 2001 Highways Agency (DERA), Bristol (TPS) Project management/ supervision/ data comms support Project manager on lots of small projects on various aspects of the motorway signaling logging system for England, which runs over an X25 network. I was also responsible for supervising any work carried out by contractors at various remote locations. A primary function was to get all the PCOs logging to CENLOG (Unix based), which was completed 3 days before I finished. June 1999 – May 2000 Atos Origin (Philips), Eindhoven (Computer Futures) 2^nd line support (partly in Dutch) Generalised 2nd line support for AHD (Advanced Help Desk from Computer Associates/ TNG/ Unicenter), Solution Builder, Citrix Metaframe & general NT support duties. Duties included telephone & email support for users & doing lower level tasks (freeing the permanent staff), using Reflection & very low level Unix. Contract was renewed twice. November 1998 – March 1999 DERA, Farnborough 2^nd line PC support, floorwalker, user training/ team supervisor Training & support for new & existing NT4 users. Supervised rollout teams, alongside my other duties. November 1997 - April 1998 British Army/ ICL, various locations 2^nd/ 3^rd line NT installation/ support/ team supervisor Employed on various MoD sites on 3 contracts for 3 different branches of ICL. One contract was based at HQ Land command of the army at Salisbury, where I also acted as a team supervisor. I was also carrying out installation/ rollout & support work on Windows NT 4 & NT 3.51 workstations. November 1989 - July 1990 HP, Amstelveen … HP European Marketing centre, Amstelveen (2 roles) Role 1. Network technician/ planner This was a mixed LAN/ WAN, with an Ethernet LAN connecting the HP 3000 minis. My duties were to study the network & make recommendations on improvements, implementing where necessary, whilst also taking & covering fault calls (much in Dutch); & using the fault recording system. Role 2. 2^nd line PC support Support to both PC & terminal users; recommending, purchasing & installing new LAN Manager setup; recommending a database system compatible with their email system; carrying out equipment inventory & upgrading software. Recommended by previous (HP) employer. September 1988 - June 1989 DOW Chemicals, Terneuzen, NL Helpdesk/ network technician (partly in Dutch) 4 months on the Helpdesk, dealing with calls in Dutch, recording & tracking progress of calls, & doing first level fixes. 4 months as a network technician, producing a plan of the mixed SNA, broadband, fibre & Ethernet local & wide area networks, as well as various network support duties. March - September 1987 Memorex, Staines Network manager Network manager, dealing with all aspects of a small network, largely based on Kilostream & Master Systems muxs; supervising one technician. Produced proposals for: 1) upgrading the Kilostream network; 2) installing a small fibre optic LAN. November 1986 - March 1987 European Space Agency, Darmstadt Network supervisor Supervised staff of 3; provided support for sites in Paris, Rome & Noordwijk (NL); chaired daily teleconferences for all main sites. Put together an extensive network plan. November 1984 to November 1985 United States Lines, New Jersey, USA Network supervisor Supervised 4 people & the department, tracked fault resolution for all of North & Central America; supervised remote installation work. Supervised the installation of the digital network. I installed digital lines & datasets; modems; line drivers; multiplexors; terminals; LANs; 8100 cabling & termination; reconfigured 8100s & 3274 controllers; carried out site inspections & arranged outside contractors for in-housewiring. I also planned recabling for several offices, as well as general planning duties. Compiled a comprehensive network guide & taught myself SNA/SDLC. Sent to deal with the more difficult installation & site moves, which included: San Francisco(three times); Los Angeles (twice), Baltimore (twice); Honolulu; Philadelphia; Washington; Norfolk (Virginia); Memphis; New Orleans; Houston; & Staten Island. I made recommendations on purchase of $300,000 facsimile equipment (with no previous experience of facsimile), which were accepted.

scaredoftests

Way too busy (I mean the format). It seems like one run on sentence. Take out personality/Take out the boxes (who cares if you are married or have a driver's license?). Separate your experience with actual jobs. Move education at the end and take out 'type of education' /Take out Dutch language. That is what stands out to me right now.

Nisseki

I agree with scaredoftests, I think there's too much unnecessary information.

I don't think you need to list how many years of experience next to each skill.

Also take out certifications you don't have and if your SC has expired there's no point having it on your CV.

In the UK, I think most people state they have a drivers license and if you have no penalty points, add /Clean.

volfkhat

scaredoftests wrote: »

Way too busy (I mean the format). It seems like one run on sentence. Take out personality/Take out the boxes (who cares if you are married or have a driver's license?). Separate your experience with actual jobs. Move education at the end and take out 'type of education' /Take out Dutch language. That is what stands out to me right now.

Resumes are ART.
It all comes down to personal preference.
(I suspect that Local Region/culture plays a role in what's preferred)
Drivers License; maybe that is it relevant.
Dutch language; maybe that is relevant too.

With that being said, i agree with scaredy.
I see Too many words. Too much blah blah. Everything just runs on & on & on.
Is this a Resume, or a Job Application?
My brain hurts, and ive decided that i dont want to read anymore.
(NOT the response you want to invoke)

What exactly is your goal here?
If you are simply trying to document every single thing you've ever done....
then SUCCESS!

But if you are trying to land a job in 2017... then you need a rewrite.
First, identify what kind of position you are trying to land.
Then, cut your resume down to 2-pages; that will force you to include ONLY whats relevant.
Carefully add to it from there.

One last thing,
Netware 4 Life!!
:]

ITSec14

I helped do a lot of resume reviews for fellow classmates in college and many friends, but I'm not sure if I can really offer any advice here since you live in the UK. Here in the US, our standards are probably a lot different.

If this is the type of format that is common in the UK, then I think it looks fine. You could and should probably condense some of the content though as I don't know any HR people who would want to read so much.

Sorry I can't be more help.

Blade3D

The part after JOB EXPERIENCE is so long, I doubt anyone is going to read through all that.

MontagueVandervort

I have a bit of experience in resume reviews and fixes, but I didn't touch this because it was UK. I apparently also didn't scroll down the other day when I first looked at this.

Irregardless of the culture, I can't imagine anyone would be able to read that huge block of text without some spacing. Get some spacing in there!

TechGromit

Too busy, too much info.

Driving licence? Is that spelled right, same with Security ckearance? Nationality: British, Don't care, only interested if your authorized to work in the country, if applying overseas. Married: Yes Again Don't care, remove it.Richard Coleman Personality... etc, Don't care, remove entire personality assessment, You could put in a line line objective, something like I'm motivated, team player, effective communicate, etc.

Hobbies Cycling, SF, cooking, cricket, jazz, music in general, ten-pin, computers, houseplants, dogs Don't care about your hobbies, you could mention some of the most popular ones during an interview, and if the interviewer say Yea I like that too, you might be able to hit it off, but I definitely wouldn't put down one of my hobbies is houseplants.

Achievements Not Related to Work: Ran jazz club for 3 years Published conservation magazine for 4 years Site rep for allotment & had it converted to organic only Created organic orchard on allotment Started computer cooperative Presently organizing residents' association

Don't care, they have nothing to do with anything business related. You could mention you ran your own business and published a magazine for 4 years, try to make it sound business related.

Professional education Kind of education Level CERTIFICATE
Dutch language Studying at present
MCDST Studying at present
ITIL Studying at present
Novell 3.1 CNE Course successfully completed
Leave out crap you studying, you could mention that you speak a little Dutch, leave out courses completed, if you don't have a certification, then I assume you slept though class completed or not.

Diploma in Socio-Legal Studies Part-time college Diplomas 1982
UK ‘O’ level passes in English language, English literature, technical drawing, geography, mathematics, chemistry, statistics General 1968
Not even sure what this crap is, if you have a high school or technical school diploma, you could mention the school and year graduated, really don't care what course you took, leave them off your resume.

Kind Description
Hardware Dell, Compaq, IBM, HP, Fujitsu (all of these for laptops, PCs & printers)
Network systems Novell 3.1 & 4 – TCP/IP
Mainframe support IBM CICS, VTAM (not since 1990)

I've have experience on Mainframe support IBM CICS, VTAM, networking and PC's. Don't mention 1990, one computer is pretty much like another computer, so leave out IBM, HP, Dell, etc.

Hardware engineer: Data comms: Microsoft PC/ desktop support: MacBook Server support: IMAC/ installation/ floor walking: Server admin: Exchange admin Helpdesk: Supervision: Project management: Mainframe support: Windows (NT, 98, 2000, XP, 7, 10) Office suites: All Microsoft (97, 2000, 2003, 2010); Openoffice 6 years 8 years 17 years 6 months 8 years 23 years 4 years 4 years 15 years 2 years 2 years 8 years 17 years 17 years 1st line 3rd line 3rd line 1st line 1st line 3rd line 1st line 1st line 1st line 2nd line 2nd line 2ndline

Add this to the:

I've have experience on Mainframe support IBM CICS, VTAM, networking, Apple and PC's. Proficient in Microsoft windows, Office, exchange. Worked as Datacomm engineer, so I'm proficient in troubleshooting all forms for data communications.

That the hell is 6 years 8 years 17 years and 1st line 3rd line 3rd line 1st line ? Get rid of it.

Management experience For your information a brief overview of my managerial/ supervisory experience 1.12 months in the US as network supervisor (1984/5)

2.2. 4 months network manager for ESA in Darmstadt, Germany
1.6 months as network manager for Memorex, 1987
1.2 months site manager, ACT 1991
2.4 months team supervisor, DERA 1998/9
3.4 months Project team leader, DHL, late 2007
1.2 months Team lead, Rolls-Royce, 2008
1.4 months Service desk supervisor SwissPost 2011
2.4 months helpdesk supervisor, Purple Matrix
Total of 40 months over the years
Trash all this, This can be summed up in one line.

I have several years experience managing others.

JOB EXPERIENCE
Many of my roles have been on defence sites, so I am legally constrained by the UK Official Secrets Act as to what I am allowed to say. I have a CRB from March 2016. February 2016 – present Newham college Permanent senior desktop support at Newham college I am working as senior desktop support for Capita at Newham college in a team (9 personnel) who support more than 12,000 students and 900 staff.We look after 3,000 desktops and laptops, server management, cabling and network. The college's main site is in East Ham, with a further site in Stratford, and six further local neighbourhood learning centres. This is a permanent role. My function is 2nd line support for Windows, general fault finding, some low level support (hardware fixes, telephony, projectors, networks, Interactive whiteboards, servers, printers, tablets). The site is 99.9% Windows 7, a little W10 & I have picked up some moderate Macbook skills.We use LanDesk, Remedy, AD & cable testers. I do the bulk of supervising of work experience students. Although I spend 85% of my time at East Ham college, I'm also seconded to Stratford a couple of times a month to cover sickness or leave, as well as occasional visits to a few other sites for fault resolution. November-December 2015 Various shop installs Installation, rollout of ...

If I read this far into your resume, I would be slitting my wrist right about now. WAY too much info.

Company name, Job Title, employment dates, two or three lines description of job functions. Leave off everything else. **** ton of misspellings, maybe UK English is different than American English, but is defence suppose to be defense? There should be zero spelling errors on your resume.

Puple Matrix, Helpdesk Supervisor,
October 2014 - February 2015, Puple Matrix Helpdesk supervisor

Responsible for managing 8 engineers providing a wide range of IT services to various schools in the London area. Which included installing, upgrading and servicing servers, network support, access points, Anti-virus and patching.

You can embellish on this a little, but 3 sentences at the most. There a Purple Matrix Ltd, in London, are you sure you even spelled the company name correctly?

My recommendation is to use a resume writing service, you haven't clue what your doing.

Whistlestop

Techgromit, didn't you know that British and Americans spell certain words differently. Let me educate you

colour (British) versus color (your colonial and barbaric way of spelling it. Just kidding of course!)
Licence (British spelling) versus License (American)
Defence (British) versus defense

I'm amazed that you don't know this. I probably know more about your country than you do. If you look far back enough you will realize that the first British Puritan settlers arrived in the likes of Boston sometime in the early 1600s. I'm sure you have heard of the "Mayflower" which left Southampton Docks (England) and took the passengers first to Holland and then onto America. Shortly after this Jamestown (Virginia) was created. Named of course after James I
Ever heard of the first thanksgiving? This is what led to your bloody war with the native population or at least that is what history records.
You do know that prior to the revolution, you had 13 colonies?

TechGromit

No, I didn't know the British spelled differently. And thanks for the history lesson, perhaps you have a future as a history teacher. As for your resume it's a complete disaster, I highly recommend you get a resume writing service to write it for you.

volfkhat

Whistlestop wrote: »

If you look far back enough you will realize that the first British Puritan settlers arrived in the likes of Boston sometime in the early 1600s. I'm sure you have heard of the "Mayflower" which left Southampton Docks (England) and took the passengers first to Holland and then onto America. Shortly after this Jamestown (Virginia) was created. Named of course after James I
Ever heard of the first thanksgiving? This is what led to your bloody war with the native population or at least that is what history records.
You do know that prior to the revolution, you had 13 colonies?

The Mayflower was full of illegals. They were rapists and criminals!! And some, I assume, were good people.

lol
just kidding :]
(Besides... we all know that it was the Santa MArina, Nina, and Pinta with all the original rapists & criminals.)

Whistlestop wrote: »

I'm amazed that you don't know this. I probably know more about your country than you do.

ha! No arguments there :]

MrXpert

TechGromit wrote: »

No, I didn't know the British spelled differently. And thanks for the history lesson, perhaps you have a future as a history teacher. As for your resume it's a complete disaster, I highly recommend you get a resume writing service to write it for you.

Judging by racoleman's website although he has not been a History teacher he has managed to be a policeman and deepsea diver. I've never read such a colourfully created website until now. I would suggest to the OP that he remove the picture from the website and delete the information about his work history from the 1980s including his antiquated certifications which might give any future employer the wrong end of the stick. Just my opinion but it is currently working for you then carry on with it

Iristheangel

What did I just read? *Blink*

One BIG recommendation is sticking to facts, not personality or warm fuzzies. Or as our good friend Joe Friday says:

The good news is that this can be cleaned up a lot but the bad news is there is a lot to clean up.

Also, I wouldn't recommend giving a history lesson to people that have good intentions and are just trying to help. Techgromit might not have known about the spelling differences but he doesn't live in the UK and his comments weren't out of any ill will. He might have some good advice for you but if it were me, I wouldn't want to give it after that reaction.

My 2 cents at least.

Check out enhancv.com. I've been playing around with that service lately for cleaning up friend's resumes. Like one poster said: it's an art. I like the templates they have there

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