ISO 20000 Foundation bridge exam with an ITIL background

Anyone have an idea about how much preparation would be needed to sit the ISO 20000 Foundation exam or bridge exam, coming into it with an ITIL background (ITIL Expert). Are their significant shifts in terminology or other variances that warrant prolonged study or can I sit this with minimal prep?

Find more posts tagged with

Comments

ItsmHarun

The topics of the Foundation Bridge course include:

Core concepts of Service Management and quality frameworks
The Service Management System (SMS) and the value and application of the PDCA cycle
High-level concepts around service design and transition
Objectives, activities and quality requirements of the service management process

[h=3]Exam Details[/h]

Number of questions: 20
Pass mark: 65% (13 out of 20)
Open book exam: no
Use of electronic devices permitted during the exam: no

genxfinalrevision

Thank you for posting.

I did sit and pass the Foundation Bridge Examination last week

.

I didn't do any specific studying for it. I will not use that approach if I decide to sit the Expert version. The ITIL information is helpful but by-and-large, ITIL is a non-prescriptive set of 'Hows' while the ISO 20000 is more of a definitive set of 'Musts.'

Claire Agutter

Congratulations!