Help with ITIL assignment

masterthesis

Hi,


First, I must mention that I have added identical posts in some other ITIL forums – just to hope to receive the best possible feedback 😊


I am collaborating with a company on my Master’s Thesis assignment. I am working on the task: “How should an internal IT-organization be designed to be best prepared for the future?”. Here I collaborate with company to relate the theory with “the real world”.


The assignment is high-level from the management perspective, so no details e.g. about specific processes. Of course, the task is broad and can be approached in many ways. Here is my approach and I would like to hear your feedback. Remember I am only “little me” to do the work and with only a few months the scope needs limitations. Anyway, back to my planned approach:


1) Understand the company
• Vision, mission, strategy, customer, which value is delivered, etc…


2) Current state
• Interviews with customers + internal employees to receive information from both perspectives
i. What works well? What could be improved? With many subquestions…


3) Requirements to the future
• Read books + academic papers = obtain knowledge about how the perfect internal IT-organization should look in the future (I know “future” is vague)


4) From current – future
• A plan for how to go from the current to the future level.


What are your thoughts about this?


Thanks!

Claire Agutter

Hi masterthesis, that looks like a good high level approach. It's difficult to comment further without an understanding of the level of detail you're expected to produce - are you designing (for example) the future org structure, supply chain etc.?