What does Active Directory IT support tasks entail?

pujan96

Hi Guys,

I am starting a new role as a network admin next week which will include helping the desktop support guys doing some active directory and MS exchange work along with desktop app troubleshooting.

I am coming from an OS X environment so Ive been learning Active directory in my spare time in the build up to starting.

Whilst studying I hae mainly been learning ocnfigurations and set ups of user accounts, shared drives, Group policies ECT ECT.

I was just wondering if someone could enlighten me as to what sort of troubleshooting tasks I might come accross in a medium sized enduser buisness???

Also aside from exchange configurations, what can I expect to troubleshoot with that is well?

Thanks

scaredoftests

I would think add users, computers and servers. See if user accounts are locked out.

Cisco Inferno

account (username) details, what organizational unit (OU) they are in, password resets, password change prompts, password expiry, what caused a lockout, home folder verification, group memberships (which include security groups and distribution lists).

Things like OU and security groups affect what permissions a user has to what network services. Its sort of like a phone book, but with security built in.

Good luck. You'll get really good at pw resets after your first one lol.

H-bomb

Password resets...