What does Active Directory IT support tasks entail?

pujan96pujan96 Member Posts: 121 ■■■□□□□□□□
Hi Guys,

I am starting a new role as a network admin next week which will include helping the desktop support guys doing some active directory and MS exchange work along with desktop app troubleshooting.

I am coming from an OS X environment so Ive been learning Active directory in my spare time in the build up to starting.

Whilst studying I hae mainly been learning ocnfigurations and set ups of user accounts, shared drives, Group policies ECT ECT.

I was just wondering if someone could enlighten me as to what sort of troubleshooting tasks I might come accross in a medium sized enduser buisness???

Also aside from exchange configurations, what can I expect to troubleshoot with that is well?


[X] CCNP Route 300-101
[  ] CCNP Switch 300-115
[  ] CCNP T-Shoot 300-135

[  ]  NPDESI 300-550

[  ] CCIE R&S Written


  • scaredoftestsscaredoftests Mod Posts: 2,780 Mod
    I would think add users, computers and servers. See if user accounts are locked out.
    Never let your fear decide your fate....
  • Cisco InfernoCisco Inferno Member Posts: 1,034 ■■■■■■□□□□
    account (username) details, what organizational unit (OU) they are in, password resets, password change prompts, password expiry, what caused a lockout, home folder verification, group memberships (which include security groups and distribution lists).

    Things like OU and security groups affect what permissions a user has to what network services. Its sort of like a phone book, but with security built in.

    Good luck. You'll get really good at pw resets after your first one lol.
    2019 Goals
    CompTIA Linux+
    [ ] Bachelor's Degree
  • H-bombH-bomb Member Posts: 129 ■■■□□□□□□□
    Password resets...
Sign In or Register to comment.