TS Printer Redirection

I am having a problem getting a printer to redirect through Terminal Services. The user is in a remote office and uses a terminal server at corporate on Windows Server 2003. The printer is connected to the users computer locally via USB. I have loaded the drivers on the Terminal Server and the printer is being mapped when they log on and shows as an available printer.

The Problem:
When they send a print to the printer I have watched it spool and then what appears to happen is it is sent to the printer. (The document leaves the print queue.) However the user says that nothing is ever printed.

That problem still exists, but there's more:
I asked the user to log off and back on and found that every time the user logs back on, another printer is created.(ie. if they logon 3 times then 3 printers are being created....logon 6 times 6 printers ...etc.)

I have checked the event log and no errors are being reported. I have tried to print to the printer myself after the user logs on and same thing happens....the print spools and then leaves the print queue but nothing ever prints.

No other Terminal Server user is having this problem and all Terminal Server Users are in the same OU with the same GP.

I am really leaning to it being a driver issue. But what mostly doesn't make since is the print spooling and then leaving the queue as if it printed.

Anyone seen anything like this or have any suggestions or resolutions.

Thanks

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Comments

sprkymrk

Silver Bullet - that's just plain weird. Did you try gpupdate?

Silver Bullet

sprkymrk wrote:

Silver Bullet - that's just plain weird. Did you try gpupdate?

eastp

sprkymrk wrote:

Silver Bullet - that's just plain weird. Did you try gpupdate?

Or
secedit /refreshpolicy if you get "gpupdate is not recognized as an internal or external command"...

On a site note...

What happens when you share the local printer on the workstation, and print to it from Terminal Services using TCP printing (this should work if the permissions on the share are set correct)
It can be a real pain to access USB devices from TS.

Kind regards.
Eastp.

netteaser

Hey Silver Bullet I had the same problem with a USB printer that I was trying to redirect for a customer. I found a fix for this problem in a KB article. I hope it helps you also.

http://support.microsoft.com/?kbid=302361

eastp

@ Silver Bullet

Just being curious

Where you able to solve this ?

Kind regards.
Eastp.

Silver Bullet

I am going to try the KB article that netteaser posted..... this is an All-In-One device that I am having problems with and that article addresses that.

But to answer your question....I have not yet?

eastp

Silver Bullet wrote:

I am going to try the KB article that netteaser posted..... this is an All-In-One device that I am having problems with and that article addresses that.

But to answer your question....I have not yet?

No prob.
Just being curious...

netteaser

Any update on fixing the problem?

hhisgett

In my experiences with these, almost all All-in-one printers do not support terminal server printer redirection. It is not a problem with MS, but the manufacturer's print drivers. I have a lot of customers that have this situation and what I did to get around it was create a network share for the printer and mapped the printer through the network (because TS printer redirection supports printers that are mapped through the network on the client computer)...or....install a jet direct device that allows the printer to become a networked printer and install the printer on the terminal server using TCP/IP. While this works great in most offices, it does not work very effectively for someone working from home and want to print to their personal printer.

netteaser

If you are still having problems let me know I have another solution for you.

famosbrown

Any updates on this issue??

Famos