Email to order "Welcome Pack" ?

No doubt a question that has been asked 10000 times.

I passed my exam last Tuesday (23rd), but still waiting for an email containing details of how to order my "Welcome Pack".

The VUE site says that I've passed but yet no email icon_sad.gif

So the question is... How long USUALLY is the wait? And, Would it be worth contacting VUE?
Microsoft Certifications: MCITP:EA, MCSE:S, MCSA:M, MCDST, MCTS: Vista Config, MCITP: Ent Support
Citrix Certifications: CCA XenApp 4.5/5.0 and XenServer 5.0
Other: Marathon Certified Consultant (HA, FT and VM), ISEB InfoSec Management Principles and Security+
Working on: CISSP and Check Team Member
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