User cannot connect to SysAid

One of my users cannot connect to our SysAid server using our LAN IP.

Every other users on the same network including me can connect to the server, I have tried changing her web browser, cleared the cache on all browsers, cleared the cookies, reset/changed her IP address both manually and dynamically.

I can ping the server.
I can telnet onto the server using http and https.
I can also RDP onto the server.

The user can connect sometimes for a short period of times and then sometimes she cannot. She can connect when she is on the VPN outside of the network.

I have tried almost everything including all that's listed above. Please share if you have a similar experience, suggestion and if you have any ideas on what could be causing this.

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Comments

networker050184

What's the log say? Packet captures?

Snow.bros

This specific user travels alot on her job so I don't get enough time to do the troubleshooting on her laptop and when she is in the office she is always busy the whole day so I will check the logs and capture the packets next time when I get a chance and post it here again.

Snow.bros

Just some feedback on this.

I ran a malware scan on the user's machine and re-installed all her web browsers except IE and rebooted her machine and she was able to connect again with no issues.