User cannot connect to SysAid
One of my users cannot connect to our SysAid server using our LAN IP.
Every other users on the same network including me can connect to the server, I have tried changing her web browser, cleared the cache on all browsers, cleared the cookies, reset/changed her IP address both manually and dynamically.
I can ping the server.
I can telnet onto the server using http and https.
I can also RDP onto the server.
The user can connect sometimes for a short period of times and then sometimes she cannot. She can connect when she is on the VPN outside of the network.
I have tried almost everything including all that's listed above. Please share if you have a similar experience, suggestion and if you have any ideas on what could be causing this.
Every other users on the same network including me can connect to the server, I have tried changing her web browser, cleared the cache on all browsers, cleared the cookies, reset/changed her IP address both manually and dynamically.
I can ping the server.
I can telnet onto the server using http and https.
I can also RDP onto the server.
The user can connect sometimes for a short period of times and then sometimes she cannot. She can connect when she is on the VPN outside of the network.
I have tried almost everything including all that's listed above. Please share if you have a similar experience, suggestion and if you have any ideas on what could be causing this.
"It's better to try and fail than to fail to try." Unkown
"Everything is energy and that's all there is to it. Match the frequency of the reality you want and you cannot help but get that reality. It can be no other way. This is not philosophy. This is physics." Albert Einstein.
2019 Goals: [ICND1][ICDN2]-CCNA
"Everything is energy and that's all there is to it. Match the frequency of the reality you want and you cannot help but get that reality. It can be no other way. This is not philosophy. This is physics." Albert Einstein.
2019 Goals: [ICND1][ICDN2]-CCNA
Comments
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networker050184
Mod Posts: 11,962 Mod
What's the log say? Packet captures?An expert is a man who has made all the mistakes which can be made. -
Snow.bros
Member Posts: 832 ■■■■□□□□□□
This specific user travels alot on her job so I don't get enough time to do the troubleshooting on her laptop and when she is in the office she is always busy the whole day so I will check the logs and capture the packets next time when I get a chance and post it here again."It's better to try and fail than to fail to try." Unkown
"Everything is energy and that's all there is to it. Match the frequency of the reality you want and you cannot help but get that reality. It can be no other way. This is not philosophy. This is physics." Albert Einstein.
2019 Goals: [ICND1][ICDN2]-CCNA -
Snow.bros
Member Posts: 832 ■■■■□□□□□□
Just some feedback on this.
I ran a malware scan on the user's machine and re-installed all her web browsers except IE and rebooted her machine and she was able to connect again with no issues."It's better to try and fail than to fail to try." Unkown
"Everything is energy and that's all there is to it. Match the frequency of the reality you want and you cannot help but get that reality. It can be no other way. This is not philosophy. This is physics." Albert Einstein.
2019 Goals: [ICND1][ICDN2]-CCNA