Anyone else had payment issues with eLearnSecurity (for eJPT)?

I've been trying to get started with learning the eJPT, but man it's been rough. It's been a full week since I tried paying them and I STILL don't have access to their study material (and they are very slow to respond). Am I the only one that's having issues getting signed up?
I signed up for their $400 plan for the eJPT and was really excited to get started.... but then I got an email saying that I need to send them a picture of my drivers license and a picture of the card I used to pay for it!?!? I've taken many exams, but I've NEVER had to do this before. I emailed them back saying I'm not going to do that and asked if there was any other way to verify who I am.
2 DAYS LATERthey emailed ma back saying that's their process, but as a work around if I don't want to give them that information, I need to use PayPal as my payment method. I immediately email them back and let them know that I DID use PayPal as my payment method. ANOTHER 2 DAYS LATER they emailed me back saying that they will escalate my ticket and now ANOTHER 3 DAYS LATER I still haven't received an update.
I was really excited to get started and even set aside time to start studying immediately, but I just can't win with these guys. They're so slow to respond that I swear if it wasn't for all the great reviews people have gave them on this site, I wouldn't even bother anymore. I'd love to get started and I'm in a good place to learn something new, but I don't understand what the problem is.
I signed up for their $400 plan for the eJPT and was really excited to get started.... but then I got an email saying that I need to send them a picture of my drivers license and a picture of the card I used to pay for it!?!? I've taken many exams, but I've NEVER had to do this before. I emailed them back saying I'm not going to do that and asked if there was any other way to verify who I am.
2 DAYS LATERthey emailed ma back saying that's their process, but as a work around if I don't want to give them that information, I need to use PayPal as my payment method. I immediately email them back and let them know that I DID use PayPal as my payment method. ANOTHER 2 DAYS LATER they emailed me back saying that they will escalate my ticket and now ANOTHER 3 DAYS LATER I still haven't received an update.
I was really excited to get started and even set aside time to start studying immediately, but I just can't win with these guys. They're so slow to respond that I swear if it wasn't for all the great reviews people have gave them on this site, I wouldn't even bother anymore. I'd love to get started and I'm in a good place to learn something new, but I don't understand what the problem is.
Certifications: A+, N+, S+, CCNA: CyberOps, eJPT, ITIL, etc.
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i bought mine last friday (Nov 2) and like you was excited to start that day but got the verification email. submitted it an hour or two later. didnt hear anything back by Monday. emailed them. they told me itd take 24 hours. ended up getting the approval email Tuesday afternoon (Nov 6).
You can hide info that you deem sensitive. Everything from payment to verification was completed within 2 days.
FWIW, I went through a similar identity verification process when purchasing PWK course just recently.