I would remove the "Additional tasks taken on in the absence of an IT manager" section and consolidate that into the "IT Desktop Support Technician" section.Reason: It wreaks of a lack of confidence.I added the "Additional Tasks" section as I was not trying to mislead any hiring parties that I was doing those duties the entire time.Also, I would put seperate headings for IT Team Lead and System Administrator rather than packing it all into one section as you did because it's the same employer.Reason: It takes the reader more than a few seconds to figure out what's going on, and that's enough to make some ditch the resume. Remember, you want to make it as clear and easy to read as possible.I did think about making the System Administrator position a separate entry but then thought about adding mention that I initially got the position through a temp to hire contract. The reason for mention is because I was offered the position after 160 hours instead of waiting the typical term of 500 hours. Then however I would need to add in another entry for the temp agency and it was such a short time with the temp agency that I thought it was best to leave out. I do mention it verbally in interviews though.Then in my opinion first sentence of your Summary needs a lot of help. Remember, a lot of times it's just someone who doesn't even have a technical background reading the resume. The "over 5 years of..." is better off removed since (by the experience section) it could look like you have IT experience going back to 2007. Again, it just takes far too much time to figure out what's going on. Then it leads to thinking... "Ok, did he just throw that last bullet on there to make it look more IT-Orientated?". I feel like saying I have 11 years of IT is a stretch as my initial position was a General Manager. Unfortunately there was no IT on-site and in order to save money, I learned on the job the best I could. While learning... I sparked an interest for IT and the main reason my next job was back at the bottom of the totem pole in the IT field. While I did manage the server and computers, SBS 2003 just makes me seem old and doesn't seem as relevant in today's IT world. Lol.I would move the last bullet up to a higher position at the very least and completely change that first sentence. The last sentence of the Summary isn't bad though... in fact it's quite good.Hope this helps. Was quite rushed.
First of all.. Thank you both for taking the
time to respond.
I've made some adjustments and would love more
feedback on if the changes helped at all. Curious to see if this first line has
a better effect? https://imgur.com/a/cPsVhDs