My New Job

So I started a consulting position in Feb. Left a Full Time role for it because it pays more and I would be exposed to a lot more stuff all around. It's been a month and I still don't have admin rights to do my job properly. Role is 100% Remote Support. Users call in and I cannot even unlock/extend accounts, remote in, or even install/uninstall software. Manager is aware of the situation but really isn't doing anything. I have to depend on other coworkers and I get frustrated doing this. They get too busy to do favors for me at times. I already started shooting out resumes. What's your take on this?

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AvgITGeek

Talk to your supervisor and explain the situation. Document, document, document things via email.

UrbanBob

Sounds like the manager can't give you rights and you need to track down the person that can.

DatabaseHead

I experienced something similar and I bounced. Starting a new role on the 25th.

scaredoftests

Start sending out resumes.

EANx

How big is the firm? Sometimes big firms have a lot of process and if your manager hasn't done it or done it right, you can't do your job. Document this with emails, not just talking. That way if yoy get blamed, yoy can point to that communication.

But you get left holding the bag because you're contract. I'd say work both sides at the same time. Remind your boss you can't do the job you're being paid to do and follow up on the resumes. Ideally, if you need to leave, you'd want to start the new job in March so you don't even need to include the bad job on your resume to fill in the gap.

Fayz

5000 employees. The senior level guys are aware and have been trying to fix the issue. It's just that the manager hasn't been too involved or even offered to ask what he can do on his part to solve the issue. Overall, the place has a revolving door of Help Desk staff. 3 have left last month. 1 quit on the spot, 1 found a full-time and the other either was let go or found something else. Not too sure. I honestly can't continue to depend on others to help me do my job and I'm losing patience. 1 month with the appropriate tools and access to do my job makes it painful to go to work.

shochan

Sounds like a gov regulated type job...Admin accounts take forever on those types of jobs...Just be patient, ride the clock, study for a cert & you will eventually get it. 100% remote? Sounds like a cushy position to me, lol

scaredoftests

Sure it sounds cushy, but usually if it is a remote position, you should have received credentials before going remote.

Fayz

Well it's onsite. Cannot work from home. So when I meant remote support I meant, no deskside assistance just over the phone, email, IM, and RDP into users machine.

scaredoftests

Ahh, I see.

Pmorgan2

I would stick with it. It might be frustrating now, but it should be temporary. If they start reprimanding you or giving you negative feedback related to not doing things you don't have rights to do, then consider bouncing.

NetworkingStudent

Pmorgan2 said:

I would stick with it. It might be frustrating now, but it should be temporary. If they start reprimanding you or giving you negative feedback related to not doing things you don't have rights to do, then consider bouncing.

+1 I agree with Pmorgan2

This happened to me once. I needed rights to troubleshoot network issues. My boss knew about it ,but he never gave me the rights. When I was troubleshooting, I would always ask the one of the network guys what he saw on his end, and finally one day( after 1 - 3 months) he put in a request to get me rights.

It could be a few things...
So it could be your boss cannot give you the rights to that system.

Another thing could be that they're testing you out before giving you full admin rights.

I would stay put as long as you're not getting any complainants.