The following are the main questions I usually get asked in non-technical interviews along w/my usual answers. BG: 30 years old. 5 years exp in Help Desk. BS in computer information systems. Looking for a new job and currently working on my A+ cert.
General Q&A:
Tell me about yourself: I’ve spent five years in my current role and I’m looking for new opportunities and challenges. I do everything in IT for my organization. I support over 500 staff members and 20 different locations with any IT questions they may have. I also do some administrator tasks such as firewalls, group policies, web filtering, mobile phone management etc. I often work with senior management and program managers on various IT projects and whatever else they need to make their programs run more efficiently. The staff I work with and train on new systems can range from doctors and priests to board members and basic staff members. Some have stayed in their jobs simply b/c of my clear and concise directions that have helped them learn to navigate systems.
Why do you want to leave: The agency is downsizing, is not a tech focused, and it’s more based on social work. So there are no opportunities for me to advance in my career unless the IT Manager dies. So I am looking for new opportunities.
What do you know about this company: I know that your company does X,Y, and Z. I love the community feel in the office that I saw/sensed from your social media pages. I’m really excited about your professional development programs and I’m eager to utilize them to further my career.
Where do you see yourself in five years: security/IT Auditor
Can you give me an example of where you failed and what you learned: I tried to get the agency to move over their MS-DOS HR/Finance system to Salesforce but they board ruled it out and went with a cheaper solution. I learned that sometimes my dreams/ambitions are often overruled by very strict budget restraints but that doesn't stop me from trying. In my new role I’m looking for more freedom to implement them.
And these are the questions I usually ask at the end:
What separates someone who is adequate at this position from someone who is exceptional at this position?
If you had the means and opportunity to make one change to the company and be sure it stuck, what would it be?
What would someone need to do in their first three months/six months/year in this job in order to be considered successful?
What is your favorite part of working here?
Based on our conversation today, do you feel I earned the opportunity to progress to the next round, and what would be the next steps? This one is a great question to get feedback from your interviewer. I have tripped up a few interviewers with this and they never expect it! Unfortunately, it hasn't helped me get the job either...
If these are all fine, then I'm assuming that I'm having trouble just finding the right cultural fit...