Need Advice - First IT Job
I just finished my first week at my first full-time IT job and I feel very overwhelmed/unprepared. The only thing I have under my belt prior to this was an internship.
I now see why people bash on university/college for not preparing people for the real world—it really hasn't.
I'm functioning as an entry sysadmin. I'm very certain they only brought me on to replace the guy who I'm shadowing now but that's TBD.
Anyway, the office is small and the company likewise. I'm not exactly blending in but I suppose that's largely due to the fact that I haven't interacted with most of the other employees.
I don't know all the procedures but I'm asking questions when I can and I'm trying to get an understanding of what it is I can touch and what I cannot.
I've actively tried to do things on my own and I'm trying to take on more responsibility but everything seems to be going slow no matter what I do.
My concern currently is that I'm not actually prepared to handle anything they throw at me spur-of-the-moment.
For example: a teammate who's only been with the company for 3 months told me that when he got there, the guy who trained him was considering taking off. He also tells me he was asked to do stuff he never had experience with or was knowledgeable with (e.g. Linux).
If that's what he got just being there for three months, I have no clue what I'll be getting to do. Since the office is small, we also handle the "data-center" portion of the office as well as the helpdesk kind of stuff.
I take care of my personal stuff, so I don't deal with errors usually. My predetermined solution to everything is reboot or restart the app/machine. If that doesn't fix it, and I'm not familiar with what's being required, I cannot tell you what needs to be done as I have no experience dealing with that.
Enter my dilemma:
I'm not an expert in fulfilling random business requirements. I'm not familiar with how businesses enact their functions/processes (with IT in mind) and all the like nor am I familiar with how all the relationships get strung about, who does what, who needs what, etc. I'm not a professional. I barely understand the environment at my office and it's a damn small one.
I don't want to get fired. I need the experience. I don't want to get paid to butter-up some manager or exec just 'cause there's nothing else to do. I want to get paid to do what I was hired to do.
What advice do you all have for someone like me who hasn't dealt with any issues with technology?
I'm manly concerned on how I convey not knowing how to do something. I feel like that's something I shouldn't do. Are there any do's and don'ts with regard to how that goes about?
I'm willing to work on something to determine if it's actually doable or not but I'm not an expert in anything. What should I do? What shouldn't I do?
Any tips and advice is highly appreciated.